Front Office Manager | TownePlace Suites

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Training and development opportunities

Retirement Plan

flexible scheduling

Job Description

TownePlace Suites by Marriott in Omaha, Nebraska is part of the globally recognized Marriott International portfolio, known for providing superior hospitality services across its extensive network of hotels. As an extended-stay hotel brand, TownePlace Suites caters to guests who require comfortable, home-like accommodations for longer periods. The hotel prides itself on fostering a welcoming environment with a blend of modern amenities and personalized guest service, making it an ideal choice for business travelers, families, and long-term visitors. The Omaha location continues to uphold Marriott's world-class standards by emphasizing quality, comfort, and customer satisfaction, thus contributing significantly to the local hospitality industry and economy. The team at TownePlace Suites Omaha is a closely-knit professional group, committed to excellence and continuous improvement through training, engagement, and leadership.

We are currently looking for an experienced Front Office Manager to join our management team and be a key driver of hotel operations at TownePlace Suites by Marriott Omaha. This full-time role primarily focuses on supervising all front office associates and ensuring the smooth execution of front desk, reservations, and guest service operations. The Front Office Manager is responsible for maximizing revenue while delivering exceptional guest experiences that align with Marriott’s standards. Duties include managing the day-to-day activities of the front office area such as the reservation desk and lobby management, implementing company policies and procedures, and ensuring compliance in all operational aspects. This position also requires active collaboration with sales and revenue teams to capitalize on financial opportunities, as well as responsibility for training and motivating associates to deliver hospitality excellence.

A unique element of the position is the dual role as a Manager on Duty when scheduled, requiring capability in problem-solving and decision-making during emergencies or peak activity periods. Strong leadership, team-building, and communication skills are essential to effectively manage a dynamic team environment within a busy hotel. The Front Office Manager must demonstrate flexibility in working varying shifts, including evenings and weekends, to ensure comprehensive coverage. Physical mobility to assist in operational tasks is sometimes necessary, reflecting a hands-on management style. Overall, this role is instrumental in maintaining TownePlace Suites Omaha’s reputation for high-quality guest service and operational excellence, making it an exciting opportunity for hospitality professionals passionate about leadership and customer service.

Job Requirements

Effective written and verbal communication skills
Self-starting personality with an even disposition
Strong leadership and team building skills
Willingness to assist associates and work hands-on
Knowledge of front desk operations and guest check-in/check-out procedures
Understanding of room types and rate plans
Flexible schedule and ability to work varying shifts including evenings and weekends
Physical ability to bend, carry, climb stairs, reach, or squat as needed
Ability to remain calm and alert during emergencies
Compliance with local, state, and federal policies and procedures
Capability to work any shift, including audit
Ability to handle guest and associate-related concerns professionally

Job Qualifications

Proven experience in front office management in the hotel industry
Strong knowledge of front desk operations and guest service principles
Excellent leadership and team-building abilities
Effective written and verbal communication skills
Ability to motivate and train a diverse team
Understanding of reservation systems and revenue management
Ability to manage operational budgets and expenses
Problem-solving skills especially during emergency situations
Familiarity with hotel security policies and safety procedures
Experience in scheduling and staffing for optimal coverage

Job Duties

Direct and coordinate front desk, reservations, and guest service activities
Ensure proper appearance of lobby and public areas
Implement company programs and policies at the front desk
Supervise and motivate associates to provide quality service
Serve as Manager on Duty as scheduled
Manage front office operational expenses and cost-saving strategies
Handle reservations, cancellations, and modifications
Monitor front desk communication logs and equipment functionality
Assist with emergencies and maintain guest safety
Maintain compliance with franchise policies and local regulations
Conduct hiring, training, coaching, and performance evaluations of front office staff
Conduct regular meetings with associates to address business updates and concerns
Ensure all associates are trained on emergency procedures
Manage guest complaints and special requests
Collaborate with sales and revenue teams to maximize income