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Job Overview
Compensation
Hourly
Range $18.75 - $28.25
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Shaner Hotels is a leading award-winning hospitality owner-operator and management company known for its comprehensive portfolio of more than 65 full-service, select-service, extended-stay, and resort properties. With over 7,500 rooms spread across 14 states and four countries, Shaner Hotels is a significant presence in the hospitality industry. The company prides itself on partnering with top hospitality brands while also managing independent locations. Shaner Hotels offers an extensive range of services including hotel development, design and construction, e-commerce, and revenue management, making it a holistic service provider for investors, hotel owners, and brands who are looking to enhance their operations and... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years of front office management experience in the hospitality industry
- Ability to read and interpret operating instructions and safety rules
- Effective communication skills with guests, management, and co-workers
- Flexibility to work weekends, holidays, and varied shifts
- Knowledge of local area attractions
- Ability to train and develop team members
- Basic computer proficiency
Job Qualifications
- Minimum 1-3 years of front office management experience in the hospitality industry
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
- High school graduate or equivalent, some college preferred
- Bilingual English/Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
Job Duties
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures
- Handle guest complaints ensuring guest satisfaction
- Hire, train, and develop hotel team members and ensure all required training is complete according to standards
- Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts
- Adjust schedules throughout the week to meet the business demands
- Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed
- Ensure all end of month reports are completed to standard
- Assist staff with their job functions to ensure optimum service to guests
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas
- Monitor and ensure that all cashiering procedures comply with accounting policies and standards
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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