Front Office Manager | Atlanta Le Meridien

Shaner Hotels is a leading award-winning hospitality owner-operator and management company known for its comprehensive portfolio of more than 65 full-service, select-service, extended-stay, and resort properties. With over 7,500 rooms spread across 14 states and four countries, Shaner Hotels is a significant presence in the hospitality industry. The company prides itself on partnering with top hospitality brands while also managing independent locations. Shaner Hotels offers an extensive range of services including hotel development, design and construction, e-commerce, and revenue management, making it a holistic service provider for investors, hotel owners, and brands who are looking to enhance their operations and profitability. The company has built a reputation for excellence, consistency, and innovation in hotel management, catering to a diverse spectrum of clientele from business travelers to vacationers. Their commitment to delivering exceptional guest experiences and operational efficiency marks them as one of the most trusted names in hospitality management.

This exciting opportunity is for a Front Office Manager role located at the beautiful Le Meridien hotel in suburban Atlanta, Dunwoody, GA, which is part of the Marriott brand and situated within the bustling Perimeter Center. This boutique hotel offers a unique blend of luxury and convenience, featuring on-site dining at the Portico Global Cuisine, a cutting-edge fitness center, poolside cabanas, and more than 10,000 square feet of meeting spaces, making it an ideal environment for both leisure and business travelers.

The Front Office Manager will play a pivotal role in maintaining and enhancing the quality of services offered to guests by managing key functional areas including reservations, registration, bell services, telephone services, and guest accounting. This role requires leadership and management acumen to maximize room revenue and uphold the established standards and procedures prescribed by Shaner and franchise partnerships. The manager will be responsible for hiring, training, and developing hotel team members to ensure all training is completed according to established standards. Further, the position involves handling guest complaints efficiently to guarantee guest satisfaction and work collaboratively with the team throughout shifts that may include weekends, holidays, and variable schedules.

Additional responsibilities include overseeing daily business levels, anticipating critical situations, and implementing effective solutions to expedite these situations smoothly. The role also requires preparing weekly staffing schedules according to labor forecasts and staffing guidelines, maintaining thorough knowledge of Night Audit procedures, ensuring all month-end reports meet the required standards, and monitoring the cleanliness and organization of designated areas. Cashiering procedures must also comply strictly with accounting policies and standards, maintaining financial integrity. This position demands strong communication skills and the ability to interact effectively with guests, management, and coworkers, contributing to a harmonious and efficient work environment.

This position is ideal for candidates seeking to advance their career in hotel management within a vibrant setting that values exceptional guest service and operational excellence. Joining Shaner Hotels and the Le Meridien team offers a chance to be part of a respected organization dedicated to hospitality excellence and employee development, positioning you for growth and success in the dynamic hotel industry.