Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $62,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Professional mentorship
Job Description
Crestline Hotels & Resorts is a distinguished hospitality company known for its commitment to providing exceptional guest experiences across a diverse portfolio of hotels and resorts. Renowned for its focus on quality, innovation, and guest satisfaction, Crestline Hotels & Resorts excels in delivering top-tier accommodations and services to travelers around the globe. The company values professionalism, integrity, and a team-oriented environment, ensuring that both guests and employees enjoy a rewarding experience. As an equal opportunity employer, Crestline Hotels & Resorts fosters diversity and inclusion, supporting a workplace where all employees are respected and encouraged to grow.
The Front Office... Show More
The Front Office... Show More
Job Requirements
- High School Graduate or General Education Degree (GED)
- work equivalent plus 3 years of experience in hospitality management
- computer skills required
- familiarity with Microsoft Office preferred
- experience with hotel information systems
Job Qualifications
- High School Graduate or General Education Degree (GED)
- work equivalent plus 3 years of experience in hospitality management
- computer skills required
- familiarity with Microsoft Office preferred
- experience with hotel information systems
Job Duties
- Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues
- work collaboratively with all members of the front office team in departmental planning, development, and execution
- ensure front office staff and management is properly trained to standards and able to carry out the operations of each department
- work closely with department managers and supervisors to develop them both personally and professionally
- ensure that all complaints regarding service and/or accommodations are investigated and resolved
- monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
- establish standards for personnel performance and customer service
- review work procedures and operational problems to determine ways to improve service, performance, or safety
- organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
- provide leadership and mentoring to front office staff
- maintain complete knowledge of all front office department policies and service procedures
- maintain complete knowledge of all hotel features and services, all room types, rates, special packages and promotions, daily arrivals, departures, room availability, scheduled in-house group activities
- review and respond to daily operational demands as it relates to the hotel
- prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts
- monitor security of public areas of the hotel
- establish par levels for supplies and equipment
- provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth, and development
- create and maintain a quality, professional work environment
- administer performance evaluations for all departmental employees
- anticipate guests and employees needs and respond promptly
- always promote positive guest relations
- conduct pre-shift meeting to review information pertinent to days business
- facilitate departmental strategic planning meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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