Front Office Manager OEM/HM

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Exact $62,000.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule

Job Description

Crestline Hotels & Resorts is a leading hospitality company dedicated to delivering exceptional guest experiences through its portfolio of hotels and resorts across various locations. Renowned for its commitment to quality service, innovation, and staff development, Crestline Hotels & Resorts offers a dynamic and rewarding work environment for hospitality professionals. The company prides itself on maintaining high standards of operations, fostering a diverse and inclusive workplace, and continuously enhancing the guest journey from arrival to departure. Known for their robust training programs and focus on employee growth, Crestline has built a reputation as an employer of choice within the hospitality... Show More

Job Requirements

  • High school graduate or general education degree (GED)
  • Minimum 3 years of experience in hospitality management
  • Proficiency with hotel information systems
  • Computer literacy with Microsoft Office preferred
  • Strong leadership and communication skills
  • Ability to train and develop staff
  • Excellent problem-solving abilities

Job Qualifications

  • High school graduate or general education degree (GED)
  • Work equivalent plus 3 years of experience in hospitality management
  • Computer skills required
  • Familiarity with Microsoft Office preferred
  • Experience with hotel information systems

Job Duties

  • Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues
  • Work collaboratively with all members of the front office team in departmental planning, development, and execution
  • Ensure front office staff and management is properly trained to standards and able to carry out the operations of each department
  • Work closely with department managers and supervisors to develop them both personally and professionally
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved
  • Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
  • Establish standards for personnel performance and customer service

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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