Front Office Manager, Montrose, West Hollywood, CA
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $86,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401(k)
Cell Phone Allowance
Paid Time Off
Paid holidays
Same-day pay availability
Employee assistance program
Career growth opportunities
Reduced room rates
Third party perks
employee discount
Flexible spending account
Life insurance
Parental leave
Referral program
Discount programs for shopping, travel, tickets and more
Access to talent team
Job Description
Montrose at Beverly Hills is a luxury boutique hotel located in the vibrant heart of West Hollywood, California. Known for its sophisticated style and upscale amenities, this establishment combines the charm of a boutique atmosphere with the amenities expected from a high-end property. It offers guests a unique blend of personalized service and luxury, catering to both leisure and business travelers seeking an intimate yet elegant hospitality experience. The hotel prides itself on fostering a warm and inviting environment, encouraging genuine connections between staff and guests, and ensuring every visit is memorable and comfortable. With its prime location near the famous Beverly Hills area, Montrose at Beverly Hills attracts discerning guests who expect top-tier service and attention to detail.
The Front Office Manager role at Montrose at Beverly Hills is pivotal in maintaining and elevating the guest experience from the moment of arrival until departure. This full-time position offers a competitive annual salary ranging from $80,000 to $86,000 based on experience, alongside comprehensive benefits. The role calls for a dynamic hospitality leader who will oversee daily front office operations including the front desk, night audit, and valet services. Responsibilities include managing guest check-ins and check-outs efficiently to ensure a seamless and welcoming experience, leading and motivating a talented front desk team, and partnering with other hotel departments to ensure a smooth and memorable guest journey.
This position requires a hands-on approach where the manager will actively participate in hiring, training, and developing their team, instilling a service-first mentality that aligns with the hotel's standards. The Front Office Manager at Montrose is also responsible for enforcing labor standards through effective schedule preparation, overseeing payroll, resolving guest concerns with professionalism and empathy, and maintaining open communication lines with all departments. Additionally, this role demands a proactive attitude towards health and safety, leading related committees to promote accident prevention and a secure environment for both guests and staff.
The ideal candidate will demonstrate strong leadership skills, excellent organizational and communication abilities, and be tech-savvy with experience using hotel management systems like Opera Cloud. Passion for hospitality and a commitment to fostering a supportive team environment are essential. The manager should be adaptable, with the ability to respond positively to feedback and new ideas, and willing to step in to support other departments during busy or emergency situations. Overall, this role is an excellent opportunity for a hospitality professional to make a significant impact on guest satisfaction and team success within a prestigious and growing hotel portfolio.
The Front Office Manager role at Montrose at Beverly Hills is pivotal in maintaining and elevating the guest experience from the moment of arrival until departure. This full-time position offers a competitive annual salary ranging from $80,000 to $86,000 based on experience, alongside comprehensive benefits. The role calls for a dynamic hospitality leader who will oversee daily front office operations including the front desk, night audit, and valet services. Responsibilities include managing guest check-ins and check-outs efficiently to ensure a seamless and welcoming experience, leading and motivating a talented front desk team, and partnering with other hotel departments to ensure a smooth and memorable guest journey.
This position requires a hands-on approach where the manager will actively participate in hiring, training, and developing their team, instilling a service-first mentality that aligns with the hotel's standards. The Front Office Manager at Montrose is also responsible for enforcing labor standards through effective schedule preparation, overseeing payroll, resolving guest concerns with professionalism and empathy, and maintaining open communication lines with all departments. Additionally, this role demands a proactive attitude towards health and safety, leading related committees to promote accident prevention and a secure environment for both guests and staff.
The ideal candidate will demonstrate strong leadership skills, excellent organizational and communication abilities, and be tech-savvy with experience using hotel management systems like Opera Cloud. Passion for hospitality and a commitment to fostering a supportive team environment are essential. The manager should be adaptable, with the ability to respond positively to feedback and new ideas, and willing to step in to support other departments during busy or emergency situations. Overall, this role is an excellent opportunity for a hospitality professional to make a significant impact on guest satisfaction and team success within a prestigious and growing hotel portfolio.
Job Requirements
- High school diploma/secondary qualification or equivalent
- Experience with Opera Cloud
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- Must be able to read and write to facilitate the communication process
- Requires good communication skills, both verbal and written
- Must possess basic computational ability
- Must possess basic computer skills
- Extensive knowledge of the hotel, its services and facilities
- General knowledge of the city where hotel is located and its attractions
- Most work tasks are performed indoors
- Temperature is moderate and controlled by hotel environmental systems
- Must be able to stand and exert well-paced mobility for up to 4 hours in length
- Length of time of these tasks may vary from day to day and task to task
- Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
- Must be able to lift up to 15 lbs. occasionally
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception
- Ability to spend extended lengths of time viewing a computer screen
- Requires manual dexterity to use and operate all necessary equipment
- Must have finger dexterity to be able to operate office equipment
- Being passionate about people and service
- Strong communication skills are essential when interacting with guests and employees
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc
- Basic math skills are used frequently when handling cash or credit
- Problem-solving, reasoning, motivating, and training abilities are often used
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
Job Qualifications
- Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full-service hotel environment
- Strong leadership skills with a hands-on, service-first approach
- Be self-motivated and use time wisely
- Excellent communication, organization, and problem-solving abilities
- Tech-savvy with hotel systems and experience with Opera Cloud
- A passion for hospitality and team development
- Opportunities for growth within our expanding portfolio
- Competitive salary, bonus potential, and comprehensive benefits
- The chance to make a meaningful impact every single day
Job Duties
- Manage and lead the operations of the front desk/night audit and valet to ensure an optimal level of service and hospitality is provided to the guests
- Lead, train, and motivate a talented Front Desk team to deliver exceptional service every day
- Oversee daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction
- Prepare department schedules in accordance with labor standards, forecasted occupancy and business needs
- Review and approve department's payroll
- Be knowledgeable and helpful about the local area, the hotel and hotel services
- Be an enthusiastic, helpful and positive member of the team
- Be professional, responsible and mature in conduct and behavior
- Partner with Housekeeping, Engineering, Sales, and other departments to create a seamless guest journey
- Resolve guest concerns promptly and efficiently with professionalism, empathy, and creativity
- Participate in the recruitment process for the department by attracting, hiring, retaining and motivating all employees
- Interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate
- Maintain open line of communications with each department
- Respond positively to new ideas
- Openly accept critical/developmental feedback
- Be available to help other departments in emergency situations
- Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook
- Properly handle and account for keys
- Perform other assignments as directed by the General Manager
- Lead the Health and Safety Committee, Binder/Documentation
- Be knowledgeable of policies regarding emergency procedures and security concerns Promote an accident prevention program to minimize liabilities and related expenses
- Will be available to cover vacation days and time off requests
- Identify and record special billing instructions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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