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Front Office Manager In Training - Hilton Omaha

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Career development opportunities
Employee wellness programs

Job Description

Hilton Omaha, located in the heart of downtown and directly connected to the CHI Health Center, is a premier full-service hotel known for its exceptional hospitality, comfort, and unbeatable guest experiences. As part of the Hilton family, a global leader in the hospitality industry since 1919, Hilton Omaha maintains the highest standards of service and creates a vibrant workplace culture where teamwork, integrity, and guest satisfaction are paramount. The hotel caters to a diverse clientele including business travelers, families, and visitors attending conventions and events at the adjacent CHI Health Center. Hilton Omaha is recognized not only for delivering unforgettable... Show More

Job Requirements

  • High school diploma or equivalent
  • Ability to work flexible shifts including mornings, evenings, weekends and holidays
  • Strong leadership and supervision skills
  • Excellent communication and interpersonal skills
  • Customer service orientation
  • Problem-solving skills
  • Basic computer and reservation system knowledge

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in hospitality or hotel front office operations preferred
  • Strong leadership and supervision skills
  • Excellent communication and interpersonal skills
  • Ability to work flexible shifts including mornings, evenings, weekends and holidays
  • Customer service oriented with problem-solving abilities
  • Basic computer and reservation system knowledge

Job Duties

  • Assign work and supervise team member performance in all Front Office procedures including guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
  • Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
  • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
  • Schedule, assign daily work, lead pre-shift meetings, inform and train team members
  • Monitor, observe and assist in evaluating team member performance
  • Monitor lobby traffic and adjust staffing accordingly

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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