Front Office Manager - Hilton Des Moines Downtown

Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Training and development programs

Paid holidays

Job Description

The Hilton Des Moines is a distinguished hotel located in the vibrant city of Des Moines, Iowa. With its strategic location next to the Iowa Event Center, this property offers unparalleled convenience and accessibility for travelers attending various events and conferences. Boasting 330 well-appointed guest rooms, the Hilton Des Moines caters to both business and leisure guests seeking comfort, luxury, and exceptional hospitality. The hotel features over 14,000 square feet of versatile event space, making it an ideal venue for meetings, weddings, and other social gatherings. Guests can enjoy amenities such as a refreshing pool, a well-equipped fitness center, the inviting Lobby Bar, and Park St. Kitchen, the in-house restaurant known for its contemporary American cuisine and welcoming atmosphere.

The Front Office Manager role at the Hilton Des Moines is a pivotal leadership position within the hotel’s management team. This role is responsible for overseeing and directing all front desk operations, ensuring a seamless and memorable guest experience from check-in to check-out. The manager plays a critical role in balancing guest satisfaction with financial performance by managing room inventory, overseeing guest service standards, and implementing cost controls. The position requires a proactive approach to team leadership, including recruitment, training, performance monitoring, and fostering a motivated work environment. Additionally, the Front Office Manager is charged with upholding Hilton’s brand standards, managing budgets, forecasting departmental needs, and driving marketing initiatives to maximize room occupancy and revenue.

In this role, the Front Office Manager will serve as the face of the hotel’s front desk operations, interacting with guests to handle inquiries, resolve issues, and ensure that every visitor receives the highest level of hospitality. The manager will also be instrumental in applying innovative solutions and operational strategies to continually enhance service quality and operational efficiency. This position requires a detail-oriented, results-driven leader who can thrive in a fast-paced hotel environment, maintaining a customer-centric mindset while driving the team towards excellence. Being part of Hilton means joining a globally renowned hospitality company with a rich history dating back to 1919 and a steadfast commitment to values such as hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency.

With the platform to shape the guest experience and contribute to the hotel’s success, the Front Office Manager at Hilton Des Moines enjoys a dynamic and rewarding career path within the Hilton global network. This role offers an excellent opportunity for hospitality professionals passionate about delivering superior service, fostering team development, and cultivating memorable guest experiences. Hilton supports its team members with ongoing training and development, promising a workplace that values innovation, quality, and the shared mission to fill the earth with the light and warmth of hospitality every day.

Job Requirements

High school graduate or equivalent
Minimum two years prior front desk supervisory experience
Experience in full service hotel environment preferred
Hilton OnQ certification preferred
CPR certification and/or First Aid training preferred
Ability to obtain any government required license or certificate

Job Qualifications

High school graduate or equivalent
Four year college degree preferred
Two years combined prior front desk supervisory experience
Experience in full service hotel preferred
Hilton OnQ certification preferred
CPR certification and/or First Aid training preferred
Ability to obtain required government licenses or certificates

Job Duties

Manage all front office operations including guest service and registration, room inventory and availability management, uphold guest service standards and initiatives, control costs and drive overall profitability, implement marketing initiatives, manage systems usage and maintenance, oversee budgeting and forecasting for the department, lead department management, enforce policies and procedures, facilitate and participate in meetings
Monitor and develop team member performance through supervision, scheduling, counseling, evaluations, recognition, and rewards
Assess service and satisfaction trends, address issues, and implement improvements
Ensure compliance with company standards and regulations
Meet and greet guests, respond promptly to inquiries, requests and concerns, resolving guest issues efficiently
Initiate and implement up-selling techniques to promote hotel services and maximize revenue
Ensure team members are knowledgeable of hotel products, services, policies, and local area information
Complete audit procedures as required
Recruit, interview, and train new team members