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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and development programs
Paid holidays
Job Description
The Hilton Des Moines is a distinguished hotel located in the vibrant city of Des Moines, Iowa. With its strategic location next to the Iowa Event Center, this property offers unparalleled convenience and accessibility for travelers attending various events and conferences. Boasting 330 well-appointed guest rooms, the Hilton Des Moines caters to both business and leisure guests seeking comfort, luxury, and exceptional hospitality. The hotel features over 14,000 square feet of versatile event space, making it an ideal venue for meetings, weddings, and other social gatherings. Guests can enjoy amenities such as a refreshing pool, a well-equipped fitness center, the... Show More
Job Requirements
- High school graduate or equivalent
- Minimum two years prior front desk supervisory experience
- Experience in full service hotel environment preferred
- Hilton OnQ certification preferred
- CPR certification and/or First Aid training preferred
- Ability to obtain any government required license or certificate
Job Qualifications
- High school graduate or equivalent
- Four year college degree preferred
- Two years combined prior front desk supervisory experience
- Experience in full service hotel preferred
- Hilton OnQ certification preferred
- CPR certification and/or First Aid training preferred
- Ability to obtain required government licenses or certificates
Job Duties
- Manage all front office operations including guest service and registration, room inventory and availability management, uphold guest service standards and initiatives, control costs and drive overall profitability, implement marketing initiatives, manage systems usage and maintenance, oversee budgeting and forecasting for the department, lead department management, enforce policies and procedures, facilitate and participate in meetings
- Monitor and develop team member performance through supervision, scheduling, counseling, evaluations, recognition, and rewards
- Assess service and satisfaction trends, address issues, and implement improvements
- Ensure compliance with company standards and regulations
- Meet and greet guests, respond promptly to inquiries, requests and concerns, resolving guest issues efficiently
- Initiate and implement up-selling techniques to promote hotel services and maximize revenue
- Ensure team members are knowledgeable of hotel products, services, policies, and local area information
- Complete audit procedures as required
- Recruit, interview, and train new team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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