Front Office Manager - Embassy Suites by Hilton Las Vegas

Our hotel is a premier hospitality establishment committed to providing exceptional guest experiences within a welcoming and professional environment. We pride ourselves on our dedication to customer satisfaction, maintaining high standards of service, and creating a positive atmosphere for both guests and employees. As a well-established hotel, our team focuses on delivering personalized attention to our guests, ensuring their stay is comfortable, memorable, and exceeds expectations. Our position involves a dynamic work setting where teamwork, communication, and professional growth are emphasized, making it an ideal workplace for motivated individuals eager to advance their careers in hospitality.

The role we are offering is critical within our front office operations. This position is responsible for anticipating guest needs, responding promptly, and acknowledging all guests with courtesy and professionalism. It involves managing the check-in and check-out process efficiently while maintaining positive relations with guests at all times. The candidate will ensure proper staffing levels of front office associates through interviewing, hiring, supervising, training, and scheduling various front desk and guest service personnel. Additionally, they will address and resolve guest complaints effectively, ensuring guest satisfaction with creative problem solving and thorough investigation of situations. Mastery of the MICROS system is essential, as the role demands accurate management of all front office transactions, including less frequent and complex ones. This position requires a strong work ethic, self-initiative, independent judgment, and the ability to work varying schedules to meet property business needs. Focus, attention to detail, and teamwork are vital to succeeding in this dynamic role, all contributing to providing outstanding experiences for our guests. This employment opportunity offers a chance to become an integral part of a collaborative team within a renowned hotel, enhancing your career while contributing directly to the satisfaction of our valued guests.