Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.75 - $28.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
team events
Job Description
Our company specializes in elevating lifestyle experiences through boutique hotels and restaurants, seamlessly blending exceptional food and beverage offerings with the luxurious sensorial environments of our properties. We pride ourselves on creating unforgettable memories for our guests, bringing dreams to life by delivering impeccable service and attention to detail at every touchpoint. From the moment guests arrive, they encounter personalized and thoughtful care designed to exceed their expectations and provide a retreat where they can feel truly valued and pampered. At the heart of our operation is a commitment to people-first values, emphasizing our Curators—our staff members—as the driving force behind our continued success. This philosophy fosters a dynamic workplace where innovation, creativity, and collaboration are not just encouraged but are essential components of the culture. We invite motivated individuals to join our team and contribute to this legacy of unmatched hotelier excellence.
The role of Front Desk Supervisor is a critical leadership position within our team. As a Front Desk Supervisor, you will be the frontline ambassador of our brand, ensuring every guest receives the highest level of service. You will lead and motivate a team of Front Desk clerks, coaching and inspiring them to anticipate and exceed guest needs in a fast-paced, hospitality-focused environment. This position demands strong interpersonal and communication skills, as well as the ability to manage conflicts and provide solutions that prioritize guest satisfaction. You will work collaboratively with other hotel departments, fostering a culture of teamwork and mutual respect. This is an excellent opportunity for individuals passionate about hospitality management, leadership, and creating memorable guest experiences. The role typically requires at least two years of experience in a front desk leadership capacity, with hospitality education or equivalent on-the-job training. Knowledge of Hilton Front Desk systems is considered beneficial. If you thrive in an environment where you can empower your team and deliver excellence in service, this is the perfect position to grow your career.
The role of Front Desk Supervisor is a critical leadership position within our team. As a Front Desk Supervisor, you will be the frontline ambassador of our brand, ensuring every guest receives the highest level of service. You will lead and motivate a team of Front Desk clerks, coaching and inspiring them to anticipate and exceed guest needs in a fast-paced, hospitality-focused environment. This position demands strong interpersonal and communication skills, as well as the ability to manage conflicts and provide solutions that prioritize guest satisfaction. You will work collaboratively with other hotel departments, fostering a culture of teamwork and mutual respect. This is an excellent opportunity for individuals passionate about hospitality management, leadership, and creating memorable guest experiences. The role typically requires at least two years of experience in a front desk leadership capacity, with hospitality education or equivalent on-the-job training. Knowledge of Hilton Front Desk systems is considered beneficial. If you thrive in an environment where you can empower your team and deliver excellence in service, this is the perfect position to grow your career.
Job Requirements
- Hospitality management education or relevant training
- Minimum two years experience in front desk leadership
- Strong interpersonal and communication skills
- Ability to manage conflict and resolve guest issues
- Experience leading a team
- Proficiency with front desk operations
- Knowledge of Hilton Front Desk system preferred
Job Qualifications
- Hospitality management education or equivalent on-the-job training
- Two years experience as a front desk leader
- Strong customer relation skills
- Excellent communication abilities both face-to-face and in writing
- Leadership experience in a fast-paced hospitality environment
- Experience with Hilton Front Desk systems is a plus
Job Duties
- Lead and motivate front desk clerks
- Ensure exceptional guest service and satisfaction
- Manage conflict resolution and guest complaints
- Collaborate with other hotel departments
- Train and develop front desk team members
- Monitor front desk operations for efficiency
- Maintain accurate guest records and reports
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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