Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,304.00 - $95,700.00
Work Schedule
Standard Hours
Job Description
Hyatt Centric the Pike Long Beach is part of the prestigious Hyatt Hotels Corporation, a global hospitality leader known for its commitment to providing exceptional guest experiences through dedicated and attentive service. Hyatt hotels are recognized worldwide for their innovation, luxury, and personalized service that create memorable stays for business and leisure travelers alike. The Hyatt Centric the Pike Long Beach specifically combines the vibrant culture of Long Beach with the elegance and comfort guests expect from Hyatt, making it an ideal destination for visitors seeking both relaxation and adventure in Southern California.
In this dynamic environment, the Front Office Manager plays an essential role in upholding Hyatt’s standard of excellence. Reporting directly to the hotel Rooms Director, the Front Office Manager oversees the entire front desk operation, ensuring all guest services are delivered at the highest levels. This leadership position directly influences guest satisfaction by managing staff training, fostering clear communication between departments, scheduling personnel efficiently, and swiftly addressing guest requests or complaints.
The Front Office Manager at Hyatt Centric Long Beach is responsible not only for daily operational success but also for forward-thinking strategies that sustain and grow the hotel's front office functions. This role requires a blend of strong communication skills and proven leadership abilities to coach and mentor front desk employees effectively, maintaining Hyatt’s service standards. The manager also collaborates closely with housekeeping to ensure seamless coordination that enhances the guest experience.
Beyond supervising routine operations, the Front Office Manager is entrusted with budget management for the front office, overseeing labor costs, and maintaining control over guest room inventory. You will also analyze guest feedback, resolve issues professionally, and ensure the front desk operates smoothly, including proper cash handling in compliance with Hyatt policies. This position offers a competitive salary ranging from $70,304 to $95,700, with individual compensation determined by factors such as experience and education.
This role is ideal for an enthusiastic hospitality professional who brings a high-energy and entrepreneurial spirit to the table. As a motivational leader and an effective communicator, the successful candidate consistently drives service excellence and operational efficiency while maintaining a customer-oriented approach. Proficiency in Microsoft Word and Excel, alongside excellent organizational and interpersonal skills, are essential to thrive in this position. If you have a passion for hospitality management and aspire to lead a dedicated front office team within a world-renowned hotel brand, the Front Office Manager role at Hyatt Centric the Pike Long Beach offers an exciting and rewarding career opportunity.
In this dynamic environment, the Front Office Manager plays an essential role in upholding Hyatt’s standard of excellence. Reporting directly to the hotel Rooms Director, the Front Office Manager oversees the entire front desk operation, ensuring all guest services are delivered at the highest levels. This leadership position directly influences guest satisfaction by managing staff training, fostering clear communication between departments, scheduling personnel efficiently, and swiftly addressing guest requests or complaints.
The Front Office Manager at Hyatt Centric Long Beach is responsible not only for daily operational success but also for forward-thinking strategies that sustain and grow the hotel's front office functions. This role requires a blend of strong communication skills and proven leadership abilities to coach and mentor front desk employees effectively, maintaining Hyatt’s service standards. The manager also collaborates closely with housekeeping to ensure seamless coordination that enhances the guest experience.
Beyond supervising routine operations, the Front Office Manager is entrusted with budget management for the front office, overseeing labor costs, and maintaining control over guest room inventory. You will also analyze guest feedback, resolve issues professionally, and ensure the front desk operates smoothly, including proper cash handling in compliance with Hyatt policies. This position offers a competitive salary ranging from $70,304 to $95,700, with individual compensation determined by factors such as experience and education.
This role is ideal for an enthusiastic hospitality professional who brings a high-energy and entrepreneurial spirit to the table. As a motivational leader and an effective communicator, the successful candidate consistently drives service excellence and operational efficiency while maintaining a customer-oriented approach. Proficiency in Microsoft Word and Excel, alongside excellent organizational and interpersonal skills, are essential to thrive in this position. If you have a passion for hospitality management and aspire to lead a dedicated front office team within a world-renowned hotel brand, the Front Office Manager role at Hyatt Centric the Pike Long Beach offers an exciting and rewarding career opportunity.
Job Requirements
- Bachelor’s degree in hospitality or related field preferred
- Minimum 4 years progressive hotel Rooms Management experience
- Previous hotel pre-opening experience preferred
- Strong leadership and team management abilities
- Excellent communication skills in English
- Proficiency in Microsoft Word and Excel
- Outstanding organizational and interpersonal skills
- Ability to provide exceptional customer service and handle guest complaints effectively
Job Qualifications
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel Rooms Management experience typically with Hyatt
- Previous hotel pre-opening experience preferred
- Service oriented style with professional presentation skills
- At least 2 years progressive management experience within the Rooms Division of a hotel
- Hotel/Hospitality degree an asset
- High energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Proficient in Microsoft Word and Excel
- Excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short and long term planning and the management of the hotels Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Job Criteria
Experience
Expert Level (7+ years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
