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Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
This position is offered by a leading hospitality company specializing in delivering exceptional guest experiences at a well-established hotel. The company is renowned for its commitment to customer service excellence, creating welcoming environments, and maintaining high standards in the hospitality industry. With a focus on innovation and personalized service, the hotel caters to a diverse clientele ranging from business travelers to vacationing families, ensuring an outstanding stay for every guest.
The role being described is that of a Front Office Manager, a vital position responsible for overseeing the day-to-day operations of the hotel's front desk and guest services team.... Show More
The role being described is that of a Front Office Manager, a vital position responsible for overseeing the day-to-day operations of the hotel's front desk and guest services team.... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel front office operations or customer service
- Ability to work varying schedules according to business needs
- Ability to focus and maintain attention to tasks despite frequent interruptions
- Capability to work in a standard office environment
- Ability to sit for prolonged periods (6-8 hours a day)
- Ability to stand and walk occasionally throughout the workday
- Proficient fine motor skills for keyboarding, typing, using a mouse or trackpad, writing, and operating office equipment
- Effective verbal and written communication skills
- Ability to occasionally stand, walk, bend, reach, or carry items
- Ability to lift and/or move 10-25 pounds as needed
- Visual ability to read computer screens and printed materials including color differentiation
- Ability to hear and participate in conversations, use phone or headset
- Willingness to accept reasonable accommodations to perform essential functions
Job Qualifications
- High work ethic
- Self-initiative
- Independent judgment
- Excellent communication skills, both verbal and written
- Experience in hospitality or customer service management
- Proficiency in front office management systems such as MICROS
- Strong problem-solving skills
- Ability to work effectively within a team
Job Duties
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
- Resolve guest complaints, ensuring guest satisfaction in each interaction
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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