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Job Overview
Compensation
Hourly
Range $18.25 - $27.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Employee assistance program
Job Description
This position is offered within a reputable and well-established hotel that prides itself on delivering exceptional customer service and guest satisfaction. The hotel is recognized for its commitment to excellence in hospitality, providing a welcoming and comfortable environment for all guests. This dynamic company operates in the hospitality industry, focusing on offering quality accommodations and a superior guest experience through professional and friendly service. The hotel employs a diverse and talented team dedicated to ensuring every guest encounter is positive and memorable. By joining this esteemed organization, candidates will become part of a team that values integrity, teamwork, and consistently... Show More
Job Requirements
- Front desk and management experience is required
- High work ethic, self-initiative, independent judgment
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- Ability to work in a standard office environment
- Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day)
- Occasional standing and walking throughout the workday
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment
- Ability to communicate effectively verbally and in writing
- Occasionally required to stand, walk, bend, reach, or carry items
- Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies)
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles)
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role
Job Qualifications
- Front desk and management experience
- Strong work ethic
- Self-initiative
- Independent judgment
- Effective verbal and written communication skills
- Ability to work collaboratively in a team environment
Job Duties
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
- Resolve guest complaints, ensuring guest satisfaction in each interaction
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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