Front Office Manager - Capital Hilton

Capital Hilton is a historic hotel located in the heart of Washington, D.C., just under a mile from the McPherson Square metro station. With 559 guest rooms, over 31,235 square feet of versatile event space, and 21 meeting rooms, the hotel is a central hub for both business and leisure travelers visiting the nation’s capital. As part of the prestigious Hilton portfolio, Capital Hilton combines classic landmarks with innovative hospitality services, creating a unique guest experience enriched by modern conveniences and exceptional customer service. The hotel’s commitment to excellence makes it a preferred destination for tourists, business professionals, and event organizers alike.

The Front Office Manager role at Capital Hilton is a key leadership position responsible for overseeing the entire Front Office department, ensuring seamless operations that prioritize guest satisfaction and operational efficiency. The successful candidate will manage a team of approximately 25 professionals, leading them to deliver high-quality guest services including check-in/check-out processes, reservation management, and guest inquiry resolution. With a starting salary range of $65,000 to $70,000 annually, this full-time position demands flexibility, requiring the manager to cover shifts across mornings, afternoons, evenings, weekends, and holidays. The role offers excellent career growth opportunities within Hilton's extensive network, emphasizing leadership development and operational excellence.

As Front Office Manager, you will be instrumental in maintaining the standards of the Hilton brand by implementing policies, enforcing operational procedures, and applying innovation to optimize revenue streams while managing costs. You will be tasked with fostering a productive and motivating work environment, conducting performance appraisals, training new staff, and encouraging continuous professional growth among your team members. Additionally, you will monitor guest satisfaction trends and address any concerns promptly, ensuring every guest enjoys a positive and memorable stay.

Capital Hilton offers competitive benefits designed to support the wellbeing and professional success of its employees. From comprehensive medical insurance coverage for you and your family to mental health resources through employee assistance programs, Hilton promotes an inclusive and healthy workplace culture. Employees benefit from paid time off, access to discounted travel, parental leave, and education assistance programs, including opportunities for college degrees and professional certifications through partnerships with educational institutions. Retirement planning is supported with a 401K plan and company matching, while a unique employee stock purchase program enables team members to invest in the company at a discounted rate.

Joining Capital Hilton means becoming part of a globally recognized hospitality leader dedicated to delivering exceptional guest experiences while supporting the growth and development of its team members. The Front Office Manager position offers a fulfilling role where leadership skills can shine in a dynamic and diverse environment centered on the values of hospitality, integrity, leadership, teamwork, ownership, and responsiveness.