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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $70,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Discounted travel
Parental leave
Education Assistance
401k plan
Employee Stock Purchase Program
Job Description
Capital Hilton is a historic hotel located in the heart of Washington, D.C., just under a mile from the McPherson Square metro station. With 559 guest rooms, over 31,235 square feet of versatile event space, and 21 meeting rooms, the hotel is a central hub for both business and leisure travelers visiting the nation’s capital. As part of the prestigious Hilton portfolio, Capital Hilton combines classic landmarks with innovative hospitality services, creating a unique guest experience enriched by modern conveniences and exceptional customer service. The hotel’s commitment to excellence makes it a preferred destination for tourists, business professionals, and event... Show More
Job Requirements
- Minimum high school diploma or equivalent
- at least 2 years of managerial experience in a Front Office environment
- availability to work full shifts including weekdays, weekends, and holidays
- excellent communication skills
- strong leadership qualities
- ability to supervise a team of approximately 25 members
- knowledge of customer service principles
- proficiency in front office procedures and systems
Job Qualifications
- Minimum of 2 years of managerial experience in Front Office operations
- strong communication and interpersonal skills
- proven leadership ability
- experience managing teams of 25 or more
- knowledge of hotel operations and guest service standards
- ability to handle guest inquiries and resolve issues effectively
- proficiency in scheduling and performance management
- familiarity with budgeting and forecasting in hospitality
- understanding of front office systems and tools
Job Duties
- Manage all Front Office operations including guest service and registration (check-in/check-out)
- oversee room inventory and availability
- enforce guest service standards and initiatives
- implement cost control measures and monitor overall profitability
- develop and supervise team performance including scheduling, counseling, and evaluations
- monitor guest satisfaction trends and address service issues
- ensure compliance with company standards
- greet guests and respond to inquiries and complaints
- initiate up-selling techniques to promote hotel services and facilities
- ensure team training on hotel products, services, policies, and local events
- complete audit procedures as required
- recruit, interview, and train new team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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