Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
competitive salary
Job Description
Hyatt is a renowned global hospitality company famous for its commitment to delivering exceptional guest experiences through attentive, caring associates. The company operates a variety of hotels, including luxury and lifestyle brands, and emphasizes creating meaningful service moments that ensure guests choose Hyatt for its quality and consistency. Hyatt Centric and Caption by Hyatt on Beale Street are distinctive properties under the Hyatt umbrella, offering unique local experiences while maintaining Hyatt's high standards of customer service and operational excellence. These hotels are located in vibrant city settings, serving a diverse clientele including leisure and business travelers who seek comfort, convenience,... Show More
Job Requirements
- High school diploma or equivalent
- minimum four years of progressive hotel rooms management experience
- previous hotel pre-opening experience preferred
- strong communication skills
- proficient in Microsoft Word and Excel
- excellent organizational and interpersonal skills
- must be able to manage staff scheduling and training
- ability to resolve guest complaints effectively
- leadership experience within a hotel rooms division
- service-oriented attitude
- ability to track and maintain billing records for airline partners
Job Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- four years or more of progressive hotel rooms management experience typically with Hyatt
- previous hotel pre-opening experience preferred
- service oriented style with professional presentation skills
- at least two years of progressive management experience within the rooms division of a hotel
- hotel or hospitality degree an asset
- must possess strengths including high energy, entrepreneurial spirit, motivational leadership, effective communication, exceptional customer service ability, and capability to improve the bottom line
- clear concise written and verbal communication skills in English
- proficiency in Microsoft Word and Excel
- excellent organizational, interpersonal, and administrative skills
- responsible to track, reconcile and maintain proper billing for airlines partners
Job Duties
- Responsible for short- and long-term planning and the management of the hotel’s front office operations
- develop and recommend the budget, labor cost plans and objectives and manage within those approved plans
- maintain guest room inventory
- perform all tasks of a front office staff as needed to facilitate service
- ensure all operations and cash handling are done per policies and procedures
- maintain excellent communication with the housekeeping department
- maintain information on prices, rates, specials, packages, programs, while ensuring all staff are trained in all areas
- analyze, investigate, and resolve guest complaints
- create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- insure proper staffing levels for customer service goals
- coach and counsel employees to reflect Hyatt service standards and procedures
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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