Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,680.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
competitive base salary
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k
Costco Membership
Bereavement leave
Management Contract Referral Program
Education Assistance
employee hotel rates
Monthly Cell Phone Stipend
Dry Cleaning Services
Executive Bonus Program
retention bonuses
Lead Share Program
associate recognition programs
Associate Referral Bonus Program
Job Description
Springboard Hospitality is a premier third-party hotel management company with over 30 years of experience transforming lifestyle hotels across prestigious locations from the islands of Hawaii to the tip of Florida. The company boasts a diverse team of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers, and community leaders, all contributing to the dynamic and extensive portfolio of hotels it manages. Known for its dedication to going Above & Beyond, Springboard Hospitality aims to deliver hotels that transform people, properties, and communities. This dedication extends from memorable guest interactions at the front desk to inspired onsite programming and thoughtful room... Show More
Job Requirements
- High school diploma or GED
- 2+ years hospitality experience in a similar position
- Advanced knowledge of Microsoft Office and web analytics tools preferred
- Must be service oriented with excellent customer service skills
- Excellent communication skills in English
- Energetic and outgoing personality
- Strong interpersonal and organizational skills
- Ability to follow directions with attention to detail
- Team player with minimal supervision
- Ability to multi-task in a fast-paced environment
- Basic financial knowledge and arithmetic skills
- Typing speed of 45 wpm
- Proficient working knowledge of Microsoft Office and Opera preferred
- Ability to exercise confidentiality and discretion
- Willingness to travel as needed
- Availability mostly during business hours Monday-Friday with occasional weekends or holidays
Job Qualifications
- Minimum high school diploma or GED
- Preferred college degree
- 2+ years of hospitality experience in a similar front office supervisory role
- Advanced computer skills including Microsoft Office and web analytics tools
- Strong customer service and sales skills
- Ability to communicate effectively in English
- Excellent interpersonal and organizational skills
- Ability to multi-task in a fast-paced environment
- Knowledge of hotel safety and security protocols
- Proficient in Microsoft Office and Opera systems
- Ability to maintain confidentiality and discretion
Job Duties
- Review VIP reservations, amenity orders, and guest resumes
- Update computer systems with group inventory and non-inventory data
- Supervise front desk operations including cash handling and balancing house bank
- Handle guest complaints and resolve issues effectively
- Communicate clearly with staff and encourage performance improvement
- Organize and coordinate front office meetings
- Monitor expenses to control costs and ensure staffing levels
- Follow up on maintenance issues and ensure safety compliance
- Implement emergency procedures and training
- Assist other departments during high volume or absence of staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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