Front Office Manager

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $62,000.00 - $65,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Career development opportunities

Employee Discounts

performance bonuses

Job Description

Sage Hospitality Group is a dynamic and people-focused company that values both personal and professional growth among its associates. Established as a leading hospitality group, Sage Hospitality is recognized for fostering a positive work environment where employees are encouraged to balance their professional responsibilities with their personal lives. The company emphasizes the importance of owning outcomes and taking initiative, empowering employees to take charge of their advancement within the organization. With a commitment to excellence and associate well-being, Sage Hospitality Group has created a culture that supports continuous development and recognizes the vital role that each team member plays in... Show More

Job Requirements

high school diploma or equivalent
minimum two years previous experience as a front desk supervisor or minimum of four years front office experience
total understanding of hotel front office procedures
ability to handle cash and use computerized systems
strong customer service skills
fluent in oral and written English
ability to manage stressful situations with tact
excellent organizational skills
ability to multitask effectively
physical ability to stand for 90 percent of shift and perform bending/kneeling
ability to communicate effectively both verbally and in writing

Job Qualifications

high school diploma or equivalent
minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work
total understanding of all hotel front office procedures
working knowledge of guest services, hotel policies and operations
high school graduate level mathematical aptitude
knowledge of standard cash handling procedures and computerized cash register systems
experience dealing directly with the public and basic customer service skills
fluent in oral and written English
ability to use tact and understanding in dealing with customer service problems
highly organized with attention to details
excellent comprehension and literacy skills for correspondence and reports

Job Duties

Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services
Respond to inquiries regarding hotel information and guest concerns
Supervise the daily operations of the Guest Services personnel
Greet and complete established check-in procedures for arriving guests using manual and computerized methods
Facilitate guest departure by following manual and computer check-out procedures
Ensure proper cash handling and posting of guest accounts
Courteously answer inquiries and accept reservations using suggestive selling techniques
Maintain good guest relations by being knowledgeable of in-house and local area functions
Operate PBX equipment to assist guest calls and schedule wake-up calls
Control cash transactions and maintain bank responsibility
Maintain a friendly, cheerful and courteous demeanor
Perform additional duties as assigned by management
Assist in performance evaluations, discipline and terminations
Coordinate guest service efforts including group arrivals, departures, and transportation
Supervise valet, taxi, and transportation services
Provide guests with information about local dining, events, and activities
Assist guests with check-in/check-out, laundry, luggage storage, and transportation
Order supplies and maintain inventory control
Follow up on guest complaints promptly and professionally
Implement emergency procedures
Provide weekly schedules for front office staff and manage call-offs
Communicate hotel activities and guest needs to subordinates
Ensure new hires are trained on hotel systems and procedures
Provide motivation and ensure daily completion of front office duties
Assist other departments to improve overall hotel performance
Represent front desk at Safety Committee meetings
Participate in Hotel Manager on Duty (MOD) program

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: