Front Office Manager

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $45,000.00 - $50,000.00

Work Schedule

Rotating Shifts

Benefits

401(k)

Dental Insurance

Disability insurance

Employee assistance program

Flexible spending account

Health Insurance

Life insurance

Paid Time Off

Vision Insurance

room discounts

Employee Food and Beverage Discounts

Job Description

Driftwood Hospitality Management is a distinguished company known for its fully integrated approach to hospitality services, focusing on delivering outstanding client service. The company prides itself on fostering a vibrant culture where associates are empowered to take initiative, be proactive, and contribute meaningfully to the success of their individual properties through well-defined strategies and objectives. With a team comprising the best talent in the hospitality industry, from every employee to every position and hotel, Driftwood Hospitality Management stands as a leader in the sector, committed to excellence and innovation.

The Front Office Manager role at Driftwood Hospitality Management... Show More

Job Requirements

A four-year college degree or equivalent education or experience is required
two to three years in a related hotel company position
discipline-specific hospitality industry knowledge and supervisory experience
excellent verbal and written English communication skills
proficiency in Microsoft Office and Excel
ability to handle cash or credit transactions
knowledge of general office equipment and cash register operations
ability to stand and move throughout hotel function areas
ability to lift up to 25 pounds
occasional twisting, bending, stooping, reaching, standing, and walking
frequent talking, hearing, seeing, and smiling

Job Qualifications

A four-year college degree or equivalent education or experience
two to three years in a related hotel company position
discipline-specific hospitality industry knowledge
supervisory experience
excellent verbal and written English communication skills
proficiency in Microsoft Office and Excel
ability to handle cash or credit transactions
knowledge of general office equipment and cash register operations

Job Duties

Work with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel
responsible for satisfaction scores for the front desk operations and address any deficiencies immediately
collaborate with corporate training department to develop action plans for guest satisfaction
train guest service agents on proper front desk procedures
recruit, interview, and select qualified candidates for front desk positions with the General Manager
prepare weekly schedules for front office staff
address performance deficiencies of front office staff through coaching and disciplinary actions
complete performance evaluations for front office staff timely
post weekly guest satisfaction scores for hotel associates
oversee and manage Front Office to ensure efficient operations and impeccable guest care
attend to guest and group special needs and resolve complex problems
monitor daily revenue and expenses to minimize loss and maximize profit
manage Front Office staff by creating a motivating environment and leading by example
ensure compliance with uniform and grooming standards
prepare timely and quality reports for corporate
monitor and ensure rates accuracy daily
manage inventory in the property management system
review work generated by the night auditor frequently
maintain regular attendance and punctuality
uphold high standards of personal appearance and grooming
perform any other duties requested by supervisor
act as Manager on Duty as needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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