Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $82,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
employee training
Career Development
Job Description
Starwood Hotels is a distinguished luxury hotel brand management company, founded in 2006 by Barry Sternlicht, and operates as an affiliate of the global private investment firm Starwood Capital Group. Known for creating exceptional guest experiences in upper upscale and luxury hotel environments, Starwood Hotels is committed to fostering a diverse, sustainable, and inclusive workforce. The company’s mission-driven culture is centered around its core values—people, collaboration, stellar service, and respect for nature. These values shape the daily operations and interactions within the hotels, ensuring every team member contributes to maintaining the world’s beauty and hospitality excellence.
At Starwood Ho... Show More
At Starwood Ho... Show More
Job Requirements
- minimum two years experience working in a front office supervisory role
- knowledge of front office operations
- strong leadership skills
- excellent communication skills
- ability to work flexible hours including days, evenings, weekends and holidays
- passion for guest service
- ability to resolve problems quickly and efficiently
- post-secondary education preferred
Job Qualifications
- minimum two years of experience in front office supervisory role
- experience in upper upscale or luxury hotel environment strongly preferred
- advanced knowledge of front office operations
- strong leadership and team engagement skills
- excellent verbal and written communication skills
- post-secondary diploma or degree is a plus
- proven track record in guest service and financial performance management
Job Duties
- supervise front office team operations
- greet and assist guests to enhance their experience
- manage guest requests and resolve issues efficiently
- oversee front desk financial transactions and reporting
- coordinate with other hotel departments to ensure seamless service
- train and mentor front office staff
- maintain standards of service and hospitality according to brand guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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