Front Office Manager

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $45,000.00 - $50,000.00

Work Schedule

Rotating Shifts

Flexible

Benefits

401k

Dental Insurance

Disability insurance

Employee assistance program

Flexible spending account

Health Insurance

Life insurance

Paid Time Off

Vision Insurance

room discounts

Employee Food and Beverage Discounts

Job Description

Driftwood Hospitality Management is a prominent hospitality company known for its integrated approach to hospitality services and outstanding client service. The company prides itself on cultivating a strong, empowering culture that encourages associates to take initiative, be proactive, and contribute actively to the success of their respective properties. Driftwood Hospitality Management's team includes top talent across the hospitality industry, spanning every employee level, position, and hotel under their management. This commitment to excellence and strong company culture makes Driftwood Hospitality Management a highly respected name in the hospitality sector.

The Front Office Manager role at Driftwood Hospitality Management ... Show More

Job Requirements

Education equivalent to a four-year college degree or relevant experience
Two to three years of experience in a related hotel position
Proven supervisory experience in hospitality
Excellent English communication skills
Ability to handle cash and credit transactions
Proficiency with Microsoft Office and Excel
Knowledge of general office equipment and cash register operation
Ability to stand and move throughout hotel function areas
Capability to lift up to 25 pounds
Availability to work flexible shifts including nights and weekends

Job Qualifications

A four-year college degree or equivalent education or experience
Two to three years of related hotel company experience
Discipline-specific hospitality industry and general hotel department knowledge
Supervisory experience in a hotel setting
Excellent verbal and written English communication skills
Proficiency in Microsoft Office and Excel
Knowledge of general office equipment and cash register operation

Job Duties

Work with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel
Responsible for satisfaction scores for the front desk operations and address deficiencies immediately
Work with the corporate training department to develop action plans to achieve expected guest satisfaction scores
Effectively train guest service agents on proper front desk procedures
Recruit, interview, and select qualified candidates for front desk positions with the General Manager
Prepare weekly schedules for front office staff
Address performance deficiencies of front office staff through coaching and disciplinary actions
Complete performance evaluations for front office staff timely
Oversee and manage the Front Office to ensure efficient operations and impeccable guest care
Attend to guest and group special needs and solve problems with graciousness
Manage daily revenue and expenses to minimize loss and maximize profit
Manage the Front Office staff by creating a motivated and empowered team environment
Ensure guest service agents comply with uniform and name badge policies
Generate timely reports for corporate review
Monitor rates daily and manage inventory in the property management system
Review work generated by the night auditor frequently
Maintain regular attendance and punctuality
Maintain high personal appearance and grooming standards
Perform any other duties as requested by supervisor
Act as Manager on Duty when needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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