Front Office Manager

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $28.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

performance bonuses

Job Description

HHM Hotels is a distinguished hospitality company known for its commitment to luxury and lifestyle accommodations. Operating under the Echelon Luxury & Lifestyle division, HHM Hotels strives to deliver exceptional guest experiences by upholding high standards of service, sustainability, and operational excellence. The company is dedicated to fostering an inclusive workplace culture, promoting diversity and equal opportunity, and investing in the professional growth of its staff. Positioned as a premier hospitality brand, HHM Hotels encompasses a network of properties that cater to discerning travelers seeking refined comfort and top-tier amenities. This property within the Echelon division exemplifies the company's core... Show More

Job Requirements

Associate's or Bachelor's degree preferred
2 to 5 years hospitality related experience
Proficiency in OPERA PMS
Outstanding communication and organizational skills
Ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
Willingness to work varied schedules including holidays and weekends
Commitment to safety standards including MSDS and OSHA compliance
Ability to lead and manage a diverse team
Strong problem-solving and guest service skills

Job Qualifications

Associate's or Bachelor's degree preferred
2 to 5 years hospitality related experience
Outstanding communication and organizational skills
An entrepreneurial mindset
A passion for exceptional service and a desire to grow within the hospitality industry
Proficiency in OPERA PMS
Creative and energetic
The highest level of integrity and work ethic
Marriott experience and GXP knowledge preferred

Job Duties

Interview, select, train, schedule, coach and support associates in accordance with hotel standards and HHM core values
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Monitor all front office financial operations and ensure compliance with accounting controls and procedures
Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
Review, submit for approval, and order capital budget items as required
Supervise all guest services department managers
Review correspondence from guests and incident logs and direct staff accordingly
Oversee all vendor and personnel contracts throughout the hotel
Monitor occupancy of guest room space to ensure efficient use and minimize overbooking
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
Provide daily operational direction to maintain service excellence for guests and employees
Resolve guest concerns promptly and professionally, accommodating special requests and providing accurate information about hotel services and amenities
Coordinate arrivals, departures, and billing and review daily arrivals for proper handling of VIPs, return guests, and groups
Ensure adherence to all financial and credit procedures, reviewing transactions and approvals for accuracy
Act decisively in guest or employee safety, security, and wellbeing matters, especially when senior managers are unavailable
Lead strategic hotel projects as assigned
Follow sustainability guidelines and practices related to HHM's EarthView program
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
Perform other duties as requested by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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