Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.50
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
parking
Job Description
The hiring establishment is a well-regarded hotel located in the vibrant city of New Orleans, LA. This full-time position offers an hourly wage of $22.50 and is on the swing shift. The hotel is known for its commitment to providing exceptional guest services and maintaining high standards of hospitality. As a prominent player in the hospitality industry, the hotel continuously seeks to enhance guest satisfaction through effective management of its front desk and guest-related services. The environment is professional but dynamic, reflecting the lively and diverse atmosphere of New Orleans. This role provides employees with the opportunity to work in... Show More
Job Requirements
- Ability to speak and hear in English
- Close and distance vision
- Frequently lifts/carries up to 25 lbs
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
- Continually works in normal office conditions and in close proximity to others
Job Qualifications
- Bachelor's degree in Management, Hotel Administration, Business or related field
- Minimum 1 year experience on night audit
- Minimum 2 years experience in front desk operations
- Minimum 1 year experience in either direct sales or retail trade
- Equivalent combination of education and experience
Job Duties
- Supervise Front Desk staff including hiring, firing, performance evaluations, training, and development
- Schedule staff according to labor standards and forecasted occupancy
- Maintain standards of guest service quality and contribute to profitability and guest satisfaction of other hotel departments
- Achieve budgeted revenues and expenses and maximize profitability related to the guest services department
- Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel
- Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees
- Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures
- Receive departmental related guest complaints and ensure corrective action is taken
- Ensure staff uses guest interaction skills and reward employees who meet or exceed guest expectations
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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