Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $77,500.00 - $79,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401(k) Plan
short term disability
Job Description
InnVentures is a dynamic hospitality management company with a rich history spanning over 40 years. Driven by an innovative and entrepreneurial spirit, InnVentures has cultivated a culture of building highly effective teams that deliver winning results. The company operates more than 75 hotels across over 20 states, serving some of the nation’s largest Real Estate Investment Trusts (REITs) and private real estate owners, as well as managing a significant portfolio of individual and family-owned hotels. InnVentures is known for its proven methods in hotel management, development, and revenue maximization, establishing itself as a trusted partner in operating major hotel brands... Show More
Job Requirements
- At least 2 years of progressive experience in hospitality or related field
- Proven supervisory experience
- Strong customer service orientation
- Proficiency in Windows and Microsoft Office
- Capability to work extended hours when necessary
- Friendly and approachable demeanor
- Strong verbal and written communication skills
- Ability to listen and address concerns effectively
- Skill at multitasking and prioritizing work
- Consistent attendance at meetings and training sessions
- Commitment to personal grooming and appearance standards
- Adherence to company policies and safety regulations
- Problem-solving aptitude
- Ability to handle sensitive information confidentially
- Flexibility to perform miscellaneous duties as needed
Job Qualifications
- At least 2 years of progressive experience in a hotel or a related field
- Supervisory experience required
- Ability to demonstrate exceptional customer service skills
- Proficient in Windows and Microsoft Office
- Able to work long hours as sometimes required
- Maintain a warm and friendly demeanor at all times
- Effective communication skills both verbal and written with all levels of employees and guests
- Effective listening and problem clarification skills
- Ability to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters in an attentive, friendly, courteous and service-oriented manner
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain high standards of personal appearance and grooming
- Comply with InnVentures Hotel Standards and regulations
- Ability to identify problem areas and assist in implementing solutions
- Effective in handling problems including anticipating, preventing, identifying and solving problems
- Ability to understand and evaluate complex information from various sources
- Ability to maintain confidentiality of information
- Willingness to perform other duties as requested by management
Job Duties
- Oversee hiring, training, coaching, mentoring and scheduling for the front office team
- Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction
- Apply problem solving skills to resolve guest issues to their satisfaction
- Supervise ordering and inventory for front office supplies within a set budget
- Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met
- Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts
- Support the goals of the hotel through teamwork and collaboration with all departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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