Job Overview
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $80,000.00
Benefits
Zero-deductible Medical Plan
Pre-Tax Commuter and Parking Benefits
dental PPO/DMO
paid time off (PTO)
Vision Insurance
floating holidays
Chiropractic and Acupuncture Services
Birthday pay
long-term disability
401K matching program
Life insurance
2% Company Profit Sharing
Flexible Spending Account (FSA)
Employee assistance program (EAP)
Friends and family rates at Nikko/Okura Hotels
Reciprocity Rates at Participating Hotels
Employee Discounts in ANZU and Feinstein's at the Nikko
Travel Assistance through Mutual of Omaha
Free Employee Dining Room Meals
free laundry and/or parking for qualifying employees
access to health club (Nikko Fitness Center, swimming pool, fitness classes)
Employee Computer Access for Web Browsing and Printing
Fitness/Gym Reimbursement
Employee Job Referral Program
Employee Recognition Programs and Appreciation Events
Job Description
Hotel Nikko San Francisco is a prestigious luxury hotel located just off the iconic Union Square in the heart of downtown San Francisco. This elegant property boasts 532 beautifully appointed guest rooms and suites, complemented by 22,000 square feet of versatile meeting and banquet spaces. Guests and visitors can enjoy a diverse selection of five upscale food and beverage outlets including 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and the popular Feinstein's at the Nikko. The hotel prides itself on a service culture built around its five core values: Service, Collaboration, Credibility, Achievement, and Fun. These... Show More
Job Requirements
- 2-3 years luxury hotel experience
- 1-2 years management experience
- may be required to work nights, weekends, and/or holidays
- thorough knowledge of front office operations
- strong knowledge of OPERA system
- excellent communication and organization skills
Job Qualifications
- 2-3 years luxury hotel experience
- 1-2 years management experience
- thorough knowledge of front office operations
- strong knowledge of OPERA system
- excellent communication and organizational skills
- bachelor’s degree in hospitality or business administration preferred
- knowledge of Forbes Standards preferred
Job Duties
- Manage day-to-day operations and assignments of the front office staff
- schedule, plan, and assign work
- develop and communicate departmental strategies and goals
- communicate and enforce policies and procedures
- recommend and/or initiate disciplinary or staffing actions as needed
- ensure all staff are properly trained on systems, security, cash handling, and service standards
- monitor front office staff to ensure prompt, professional guest attention and personal recognition
- respond appropriately to guest complaints
- schedule and conduct routine inspections of front office and public areas
- develop action plans to correct deficiencies
- analyze guest satisfaction data and implement plans to improve scores
- achieve budgeted revenues and control labor costs and expenses
- participate in preparing annual departmental operating budget
- maintain procedures for security of monies, credit, financial transactions, and guest security
- establish and maintain emergency communication protocols
- develop relationships with local fire, police, and emergency personnel
- assist in managing hotel revenue using company systems and business processes
- promote teamwork and quality service through coordination with other departments
- interact with guests, employees, and third parties reflecting highly on the hotel and brand
- complete paperwork and training reports accurately
- utilize basic math and budgeting skills
- apply problem-solving and organizational skills frequently
- attend workshops and specialized training
- serve as manager on duty as required
- perform other duties as assigned
Job Location
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