Front Office Manager

Orlando, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Salary

Rate:

Range $47,610.43 - $54,476.35

Benefits

401(k)

Dental Insurance

Disability insurance

Employee assistance program

Flexible spending account

Health Insurance

Life insurance

Paid Time Off

Vision Insurance

room discounts

Employee Food and Beverage Discounts

Job Description

Driftwood Hospitality Management is a renowned hotel management company committed to delivering exceptional guest experiences and fostering inclusive, diverse work environments. With a dedication to operational excellence and customer satisfaction, the company manages properties that operate 24 hours a day, 7 days a week, ensuring uninterrupted service and hospitality. Driftwood Hospitality Management integrates corporate resources and local expertise to elevate the standards of the hotels it manages, making each stay memorable through efficient service, attention to detail, and a welcoming atmosphere.

The Front Office Manager position is a pivotal role within the hotel, responsible for overseeing all front desk o... Show More

Job Requirements

A four-year college degree or equivalent education or experience
Two to three years in a related hotel position
Discipline-specific hospitality industry and general hotel department knowledge
Supervisory experience in hospitality
Excellent verbal and written communication skills in English
Ability to handle cash and credit transactions
Proficiency with Microsoft Office and Excel
Knowledge of general office equipment and cash register operation
Ability to stand and move throughout the hotel
Ability to lift up to 25 pounds
Capacity for occasional twisting, bending, stooping, reaching, standing, and walking
Frequent talking, hearing, seeing, and smiling
Availability for evening shifts and weekends primarily

Job Qualifications

A four-year college degree or equivalent education or experience
Two to three years in a related hotel position
Discipline-specific hospitality industry knowledge
General hotel department supervisory experience
Excellent verbal and written English communication skills
Ability to handle cash and credit transactions
Proficiency in Microsoft Office and Excel
Knowledge of general office equipment and cash register operation
Strong leadership and team management abilities

Job Duties

Work with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel
Be responsible for front desk operations satisfaction scores and immediately address any deficiencies
Collaborate with corporate training to develop action plans to improve guest satisfaction scores
Effectively train guest service agents on front desk procedures
Recruit, interview, and select qualified candidates for front desk positions with the General Manager
Prepare weekly schedules for front office staff
Address performance deficiencies through coaching and disciplinary actions
Complete timely performance evaluations for front office staff
Post weekly guest satisfaction scores for hotel associates to review
Oversee and manage Front Office operations ensuring efficient service and guest care
Attend to guest and group special needs and solve problems with grace
Monitor daily revenue and expenses to minimize loss and maximize profit
Manage Front Office staff by fostering a motivated, learning environment and leading by example
Ensure guest service agents comply with uniform and name badge standards
Produce timely, high-quality reports for corporate sharing
Ensure rates are accurate and monitored daily
Manage inventory in the property management system proficiently
Frequently review work from the night auditor
Maintain regular attendance and punctuality
Adhere to dress code and grooming standards
Perform additional duties as directed by supervisors
Act as Manager on Duty as needed

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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