Front Office Manager

La Jolla, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $30.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Vacation leave

sick leave

Holiday pay

401(k) Savings Plan with matching funds

Job Description

The San Diego Marriott La Jolla is a contemporary and stylish hotel located in the heart of La Jolla, San Diego. This establishment offers modern comforts combined with convenient access to top local attractions such as La Jolla Shores, Birch Aquarium, the University of California San Diego, and the Westfield UTC shopping mall. Its strategic location near the extended San Diego Trolley line that stops right outside the hotel allows easy commuting for guests and employees alike. The hotel prides itself on fostering a vibrant and inclusive work environment, illustrated by daily free meals in a spacious associate cafeteria, monthly... Show More

Job Requirements

Minimum of 2 years front desk experience preferably in leadership role
Proficient with PMS system
Advanced knowledge of brand's reward program
Able to handle cash and credit transactions
Computer literacy and financial management a must
Able to effectively deal with internal and external customers with patience, tact and diplomacy
General knowledge of local area attractions and transportation
Able to observe and detect signs of emergency situations and remain calm and alert during emergencies
Working knowledge of federal, state and local laws governing equal employment opportunity, civil rights, occupational safety and health, wage and hour issues and labor relations
Able to establish and maintain effective working relationships with associates and customers
Able to make sound business decisions and take action quickly
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, budget forecasting and quality assurance programs
Effective verbal and written communication skills
Ability to adapt communication style to different audiences

Job Qualifications

Minimum of 2 years front desk experience, preferably in leadership role
Proficient with PMS system
Advanced knowledge of brand's reward program
Able to handle cash and credit transactions
Computer literacy and financial management a must
Able to effectively deal with internal and external customers requiring patience, tact, and diplomacy
General knowledge of local area attractions and transportation
Able to observe and detect signs of emergency situations and remain calm and alert during emergencies and heavy hotel activity
Working knowledge of federal, state and local laws governing equal employment opportunity, civil rights, occupational safety and health, wage and hour issues, and labor relations
Able to establish and maintain effective working relationships with associates and customers
Able to make sound business decisions and take action quickly based on experience and good judgment
Knowledge of hotel operations including marketing plans, security and safety programs, personnel and labor relations, business plans, repairs, maintenance, budgeting, quality assurance, hospitality law, and long-range planning
Effective verbal and written communication skills
Ability to adapt communication style to suit different audiences

Job Duties

Ensure efficient guest registration, checkout, guest service, and telephone service while ensuring all brand standards are applied
Implement company and franchise programs
Prepare forecasts and reports and assist in the development of the room's budget
Monitor and maintain the front office systems and equipment to ensure their optimum performance
Track guest satisfaction surveys and maximize usage of the guest response tracking system
Develop and implement controls for expense management and utilize labor management tools to schedule and control labor costs
Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members
Communicate both verbally and in writing to provide clear direction to staff
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality
Ensure compliance of front office, guest service and PBX standard operating procedures and policies
Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
Resolve customer complaints and anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance
Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues
Maintain regular attendance and comply with attendance rules
Perform any other job-related duties as assigned

Job Location

You may be also interested in: