Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $25.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
paid leave
401(k) Plan
Professional development opportunities
Job Description
Westin Virginia Beach Town Center is a distinguished hotel located in the vibrant town center of Virginia Beach, renowned for delivering exceptional guest experiences, luxurious accommodations, and world-class hospitality services. As a part of the reputable Westin brand, the hotel prides itself on creating a welcoming and comfortable environment for both leisure and business travelers. It offers exquisite amenities, sophisticated event spaces, and prime access to local attractions, making it a preferred destination for visitors to the area. Westin Virginia Beach Town Center stands out for its commitment to excellence, consistently upholding the high standards synonymous with the Westin name... Show More
Job Requirements
- High school graduate or GED
- minimum three years hospitality management experience
- proficiency with hotel information systems
- computer literacy
- excellent interpersonal skills
- ability to work under pressure
- strong leadership capability
- excellent communication skills
- problem-solving mindset
- availability to work flexible hours
Job Qualifications
- High school graduate or GED
- three years of experience in hospitality management
- computer skills with familiarity in Microsoft Office
- experience with hotel information systems
- strong leadership and communication skills
- ability to manage budgets and payroll
- excellent problem-solving abilities
- knowledge of front office operations
- ability to train and develop staff
- strong organizational skills
Job Duties
- Create and execute innovative front office strategies
- work collaboratively with all members of the front office team
- ensure front office staff and management are properly trained
- work closely with department managers to develop them personally and professionally
- ensure complaints are investigated and resolved
- monitor budgets and payroll records
- establish standards for personnel performance and customer service
- review work procedures and operational problems
- organize and direct worker training programs
- provide leadership and mentoring
- maintain knowledge of all front office policies and service procedures
- maintain knowledge of all hotel features and services
- respond to daily operational demands
- prepare financial and payroll forecasts
- monitor security of public areas
- establish par levels for supplies and equipment
- provide training, discipline, and support
- create and maintain a professional work environment
- administer performance evaluations
- anticipate guests and employees needs
- promote positive guest relations
- conduct pre-shift meetings
- facilitate strategic planning meetings
Job Location
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