Front Office Manager

HHM Hotels is a leading hospitality company known for its commitment to excellent guest service and sustainable operational practices. As a prominent hotel management company, HHM Hotels operates a diverse portfolio of properties, each dedicated to delivering superior guest experiences while fostering a supportive and engaging work environment for employees. HHM Hotels prioritizes innovation, sustainability, and continuous improvement, making it a highly respected name in the hospitality industry. The company values its people as its greatest capability and emphasizes a culture of service, excellence, agility, and accountability.

The Front Office Manager role at HHM Hotels is a dynamic and pivotal position responsible for managing the front office operations of the hotel. This role demands an individual capable of upholding the established guest service and sustainability standards while ensuring smooth and efficient front office workflows. It involves a leadership position overseeing the front desk team and guest service associates, ensuring their performance aligns with the hotel’s core brand standards and the HHM core values.

As the Front Office Manager, you will play a critical role in recruiting, training, scheduling, coaching, and supporting front office staff. Enhancing guest satisfaction scores is a key focus, and you will be expected to implement measurable strategies for improving guest service. You will manage all front office financial operations including ensuring compliance with accounting procedures and controls. The role also involves budget oversight, with responsibilities such as developing, implementing, and monitoring budgets and forecasts on a daily, weekly, monthly, and annual basis. Capital budget items will need to be reviewed and approved as necessary.

Additionally, the Front Office Manager will supervise guest services department managers and oversee vendor and personnel contracts, ensuring alignment with operational goals. Managing room occupancy efficiently to minimize overbooking and maximize revenue is critical. You will also be accountable for responding to guest correspondence and incident reports and directing staff appropriately. This position requires a hands-on approach to leadership, promoting safe work practices and adherence to OSHA and MSDS standards. The role works closely with hotel management and contributes to broader operational goals, offering opportunities for growth such as progressing to Assistant General Manager, General Manager, and even Area General Manager roles.

This role offers competitive wages for both full-time and part-time opportunities and includes extensive benefits such as medical, dental, and vision insurance, paid time off, and a 401k company match. HHM Hotels also provides travel discounts, commuter benefits, employee wellness programs, and professional development opportunities, making it a rewarding career choice for hospitality professionals dedicated to delivering outstanding guest experiences in a supportive, values-driven environment.