Front Office Manager

Dimension Hospitality is a dedicated hotel franchisee that independently owns and operates hotels, providing unique and high-quality hospitality experiences. Unlike corporate-owned properties, Dimension Hospitality focuses intensely on local management and guest satisfaction, ensuring that each hotel under its umbrella reflects a welcoming and guest-centric environment. Located in Arlington, Virginia, at 1800 Long Bridge Dr, this particular hotel combines the convenience of a prime location with flexible management practices aimed at fostering employee development and excellent service delivery to its diverse clientele. The company operates in close coordination with Marriott International standards but maintains distinct policies and practices for employment, which allows for tailored and effective management solutions that suit both staff and guest needs.

Currently, Dimension Hospitality is seeking a dedicated Front Office Manager to lead the front desk operations and guest service functions. This full-time management position offers a salary range of $60,000 to $70,000 and includes benefits like paid time off, medical, dental, vision insurance, and a 401(k) plan. The role is based on-site at the Arlington hotel and requires flexibility to work various shifts, including weekends and holidays.

As the Front Office Manager, you will oversee all daily activities of the front desk and guest service departments, ensuring a seamless and welcoming guest experience from arrival through departure. This includes managing, training, and coaching front desk staff to uphold high service standards and operational efficiency. You will play a crucial role in staffing decisions, support performance evaluations, and contribute significantly to the team’s development. Your responsibilities will also involve overseeing reservation accuracy, billing processes, and financial reporting such as cash handling and end-of-day procedures. Effective communication with housekeeping, engineering, and hotel leadership teams is essential to maintain operational harmony and guest satisfaction.

Your leadership will help sustain compliance with hotel policies and brand standards while continually driving productivity and service improvements. This position demands strong organizational skills, attention to detail, and the ability to resolve guest issues promptly and professionally. The ideal candidate will have previous hotel front office leadership experience, robust communication and problem-solving skills, and the ability to multitask efficiently under pressure. Passion for hospitality and delivering outstanding guest experiences is a must.

Dimension Hospitality values a supportive and service-oriented environment and encourages growth and development among its team members. By joining as a Front Office Manager, you become an integral part of a dynamic team committed to excellence and passionate about hospitality. This opportunity not only offers a competitive salary but also a chance to impact the guest experience positively and advance a career in hotel management.