Front Office Manager

Fresno, CA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $28.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee wellness programs

Employee Discounts

Job Description

Our esteemed establishment is a premier hotel dedicated to providing exceptional guest experiences through top-tier hospitality services. We pride ourselves on maintaining a welcoming and comfortable environment for all our guests, ensuring that every stay is memorable and exceeds expectations. Known for our commitment to quality and service excellence, our hotel combines modern amenities with a warm, inviting atmosphere to cater to both leisure and business travelers. We believe in fostering a culture of professionalism, teamwork, and continuous improvement among our staff to uphold the highest standards in the hospitality industry.

We are currently seeking a Hotel Front Office Manager to join our dynamic team. This pivotal role carries the responsibility of overseeing the overall performance of the Hotel Front Office and Wardrobe operations, ensuring seamless service delivery and operational efficiency. The Front Office Manager will be instrumental in creating, developing, and implementing effective organizational strategies that enhance guest satisfaction and optimize departmental performance. The ideal candidate will have proven experience in hotel front desk management, with strong leadership skills and a deep understanding of hotel reservation procedures and yield management principles.

This full-time position reports directly to the Hotel Operation Manager and offers an engaging opportunity to contribute to the success of the hotel by driving revenue growth, managing room inventory, and maintaining high service standards. The manager will also play a key role in budgeting, financial planning, and inter-departmental coordination to ensure smooth operations. By leading and mentoring front office associates, the Hotel Front Office Manager will uphold a respectful workplace culture and enforce compliance with all safety and human resource policies. The role demands strong decision-making capabilities, excellent communication skills, and the ability to handle guest complaints effectively while fostering a positive working environment. This position offers a competitive salary commensurate with experience and qualifications, along with opportunities for professional development within the hospitality industry.

Job Requirements

Associate degree in hotel management or related field
Minimum of two years casino hotel front desk supervisory experience
Proven leadership and team management skills
Familiarity with hotel reservation systems and yield management
Excellent communication and interpersonal skills
Ability to manage budgets and financial plans
Commitment to maintaining high standards of guest service
Ability to comply with human resources and safety policies
Ability to work full-time hours

Job Qualifications

Associate degree in hotel management or equivalent combination of education and experience
Minimum of two years prior casino hotel front desk supervisory experience with progressive supervisory advancement exhibited
Working knowledge of hotel reservation procedures and applicable principles of yield management
Strong leadership and communication skills
Ability to handle guest complaints effectively
Experience in budgeting and financial planning
Proficient in preparing departmental reports

Job Duties

Create, develop, and implement an effective strategy of organization for the front office of the hotel, ensuring maximum guest service and satisfaction
Achieve budgeted revenues and expenses and maximize profitability related to guest services
Participate in the preparation of the annual hotel budget
Develop short and long term financial and operational plans that correspond to overall hotel objectives
Manage the room inventory function to maintain highest possible room occupancy and average daily rate
Maintain procedures for credit control, handling of financial transactions, security of monies, guest security, and emergency procedures
Review departmental guest complaints, ensuring corrective action is taken
Prepare various departmental reports, including daily forecast of arrivals and departures
Control suite bookings, ensuring suites and special room blocks are handled correctly
Communicate with other departments to ensure proper handling of guests and groups
Facilitate the flow of information throughout the property by organizing and presiding over regularly scheduled meetings with front desk associates
Maintain consistent and regular attendance record
Properly train team members
Monitor associates' performance during their shift, providing coaching and counseling when necessary
Ensure compliance with all human resources policies and procedures, promoting an environment that treats all people with respect and prohibits discrimination and harassment
Ensure compliance with all safety, health, and environmental policies, procedures, and regulations within the department
Perform any other duties as assigned