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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.25 - $27.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Dental Insurance
Vision Insurance
Retirement Plan
Employee Discounts
Training and Development
Job Description
This position is with a reputable hotel dedicated to providing outstanding guest service and achieving financial profitability through excellent operations and management. As a front office manager, the role is critical in directing and administering all front office operations to ensure a seamless guest experience from check-in to check-out. The hotel takes pride in its fast, friendly, and efficient reception service and expects the front office team to uphold these standards consistently throughout each guest's stay.
The front office manager acts as the leader and coach for the front office team, overseeing staffing activities including recruiting, interviewing, and tra... Show More
The front office manager acts as the leader and coach for the front office team, overseeing staffing activities including recruiting, interviewing, and tra... Show More
Job Requirements
- High school diploma preferred
- two years related supervisory experience
- basic mathematical skills
- computer skills
- excellent interpersonal and communication skills
- ability to multitask
- knowledge of workplace safety procedures
- English speaking, reading, and writing abilities
Job Qualifications
- High school diploma preferred
- two years related supervisory work experience
- basic mathematical skills
- computer skills including word processing and spreadsheets
- excellent interpersonal skills
- English speaking, reading, and writing skills
- multi-task oriented
- knowledge of workplace safety procedures
- ability to define problems and draw conclusions
- proficiency with front office software and equipment
Job Duties
- Handles all staffing responsibilities for the front desk
- recruit, interview and train team members
- participates in the orientation of each new front office employee
- coaches and counsels employees to improve performance
- administers disciplinary actions
- ensures team members have knowledge of hotel products and services
- prepares work schedules to manage expected business levels
- maintains compliance with company standards
- sets standards by example
- works at the front office regularly
- completes daily sales and revenue reports
- monitors employee clock-in procedures and approves time cards
- manages supplies and purchase orders
- completes income audits
- processes credit card sales
- manages accounts receivable functions
- follows up on past due accounts
- handles bad checks and credit card chargebacks
- researches guest billing inquiries
- maintains training programs
- assists other departments as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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