Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.25 - $27.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Dental Insurance
Vision Insurance
Retirement Plan
Employee Discounts
Training and Development
Job Description
This position is with a reputable hotel dedicated to providing outstanding guest service and achieving financial profitability through excellent operations and management. As a front office manager, the role is critical in directing and administering all front office operations to ensure a seamless guest experience from check-in to check-out. The hotel takes pride in its fast, friendly, and efficient reception service and expects the front office team to uphold these standards consistently throughout each guest's stay.
The front office manager acts as the leader and coach for the front office team, overseeing staffing activities including recruiting, interviewing, and training new and existing employees. An essential part of this role involves orienting new hires to the hotel’s standards, products, and services, while providing continuous coaching to enhance work performance. The manager also handles disciplinary actions when necessary, ensuring adherence to company policies and performance standards.
This position demands a hands-on approach, with the manager spending a significant amount of time working directly at the front desk to demonstrate leadership by example and maintain proficiency in front office operations. The front office manager is responsible for various administrative tasks such as preparing work schedules, monitoring employee attendance, approving time cards, managing supplies, and overseeing financial procedures like daily sales reporting, income audits, and handling accounts receivable. These responsibilities help keep operations streamlined and financially sound.
The ideal candidate will be proficient in the use of front office software, POS systems, and accounting procedures necessary to manage daily transactions and resolve any discrepancies with payment methods including credit cards and bad checks.
Emphasis is also placed on strong interpersonal and communication skills, as the manager must effectively interact with guests, team members, and other departments to foster a positive work environment and guest experience. The ability to multitask and maintain composure under pressure is essential.
This full-time position offers a foundation for individuals seeking to advance their career in hotel management within a stable and supportive environment. Competitive salary and benefits accompany this position, underlining the hotel's commitment to its staff's development and well-being.
The front office manager acts as the leader and coach for the front office team, overseeing staffing activities including recruiting, interviewing, and training new and existing employees. An essential part of this role involves orienting new hires to the hotel’s standards, products, and services, while providing continuous coaching to enhance work performance. The manager also handles disciplinary actions when necessary, ensuring adherence to company policies and performance standards.
This position demands a hands-on approach, with the manager spending a significant amount of time working directly at the front desk to demonstrate leadership by example and maintain proficiency in front office operations. The front office manager is responsible for various administrative tasks such as preparing work schedules, monitoring employee attendance, approving time cards, managing supplies, and overseeing financial procedures like daily sales reporting, income audits, and handling accounts receivable. These responsibilities help keep operations streamlined and financially sound.
The ideal candidate will be proficient in the use of front office software, POS systems, and accounting procedures necessary to manage daily transactions and resolve any discrepancies with payment methods including credit cards and bad checks.
Emphasis is also placed on strong interpersonal and communication skills, as the manager must effectively interact with guests, team members, and other departments to foster a positive work environment and guest experience. The ability to multitask and maintain composure under pressure is essential.
This full-time position offers a foundation for individuals seeking to advance their career in hotel management within a stable and supportive environment. Competitive salary and benefits accompany this position, underlining the hotel's commitment to its staff's development and well-being.
Job Requirements
- High school diploma preferred
- two years related supervisory experience
- basic mathematical skills
- computer skills
- excellent interpersonal and communication skills
- ability to multitask
- knowledge of workplace safety procedures
- English speaking, reading, and writing abilities
Job Qualifications
- High school diploma preferred
- two years related supervisory work experience
- basic mathematical skills
- computer skills including word processing and spreadsheets
- excellent interpersonal skills
- English speaking, reading, and writing skills
- multi-task oriented
- knowledge of workplace safety procedures
- ability to define problems and draw conclusions
- proficiency with front office software and equipment
Job Duties
- Handles all staffing responsibilities for the front desk
- recruit, interview and train team members
- participates in the orientation of each new front office employee
- coaches and counsels employees to improve performance
- administers disciplinary actions
- ensures team members have knowledge of hotel products and services
- prepares work schedules to manage expected business levels
- maintains compliance with company standards
- sets standards by example
- works at the front office regularly
- completes daily sales and revenue reports
- monitors employee clock-in procedures and approves time cards
- manages supplies and purchase orders
- completes income audits
- processes credit card sales
- manages accounts receivable functions
- follows up on past due accounts
- handles bad checks and credit card chargebacks
- researches guest billing inquiries
- maintains training programs
- assists other departments as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
