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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $53,000.00
Work Schedule
Rotating Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hotels and Resorts is a reputable hospitality company known for delivering quality service and ensuring guest satisfaction across its properties. With a strong foundation built on five cornerstones: Quality, Integrity, Community, Profitability, and Fun, Concord prides itself on creating a work environment that nurtures and values its associates, offering them career advancement opportunities in a supportive and engaging atmosphere. The company is dedicated to hiring the best talent in the hospitality market and maintains a drug-free workplace while fostering a culture where the Associate First policy is a way of life.
We are currently hiring a full-time Front Of... Show More
We are currently hiring a full-time Front Of... Show More
Job Requirements
- Must be available for all shifts
- Be courteous and respectful to guests, clients, co-workers
- Be punctual, reliable and flexible with scheduling according to business needs
Job Qualifications
- Must be available for all shifts
- Be courteous and respectful to guests, clients, co-workers
- Be punctual, reliable and flexible with scheduling according to business needs
- Prior experience in hotel front office management preferred
- Strong leadership and communication skills
- Ability to train and mentor staff
- Knowledge of revenue management and hotel operations
- Familiarity with health and safety regulations
- Skilled in managing human resources functions
Job Duties
- Maintains guest service as the driving philosophy of the hotel
- Is committed to making every guest satisfied
- Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards
- Develops added value customer service programs
- Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
- Acts as manager on duty for hotel and manages front desk operations
- Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems
- Leads and assists in Revenue Management functions as requested
- Actively participates in conference calls with Corporate Management and brand revenue management centers
- Produces accurate financial reports on time
- Works with the General Manager and Sales Manager/Director of Sales to generate new business ideas, set up rate codes and input rooming lists
- Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs
- Ensures all hotel employees know hotel objectives
- Ensures personnel files are accurate and comply with local and federal laws
- Administers personnel policies fairly and consistently
- Resolves employee grievances in a fair and timely manner
- Helps develop management talent by acting as a mentor for direct reports
- Monitors and maintains acceptable turnover levels
- Knows local health and safety codes and regulations that apply to the hotel
- Follows policies and procedures for the hotel’s key control system and ensures others follow them
- Maintains physical product standards by managing preventive maintenance programs and scheduling deep-cleaning activities
- Conducts periodic inspections of rooms, building exterior, parking lot, etc.
- Maintains acceptable property quality audits
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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