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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career development opportunities
Job Description
Our establishment is a renowned hotel committed to providing exceptional guest experiences through impeccable service and quality accommodations. Known for its welcoming atmosphere and attention to guest satisfaction, our hotel strives to maintain the highest standards in the hospitality industry. We emphasize professionalism, teamwork, and customer orientation as core values to create a memorable stay for every guest. The hotel operates in a dynamic environment where attention to detail, operational efficiency, and a proactive approach to guest relations are paramount for success.\n\nWe are actively searching for a smart, friendly, and customer-focused Front Office Manager to lead and supervise our front... Show More
Job Requirements
- bachelor's degree in hospitality or business or higher preferred
- previous front desk reservations and/or hospitality experience
- previous managerial experience
Job Qualifications
- bachelor's degree in hospitality or business or higher preferred
- hotel brand experience is preferred
- previous front desk reservations and/or hospitality experience
- previous managerial experience
Job Duties
- be aware of projected occupancy offered rates and demand in the area and schedule and staff appropriately
- confirm arrangements for Priority Club Guests and VIP's are in place and have a list of all VIP arrivals at hand
- greet each VIP or similar guest personally
- ensure that the rooms department team members are ready and implementing legendary levels of service to all guests engaging both staff and guests
- monitor public facilities of the hotel check bathrooms hallways lobby and parking lot for cleanliness and appropriateness
- work with the housekeeping staff to make adjustments
- walk property regularly to ensure all areas are correctly set and maintained for the guest if items need attention ensure that corrective actions take place work with other managers supervisors and line staff
- maintain a log to record issues and notes for supervisors and department managers to follow through during operations disseminate information from logs to all department managers on a daily basis
- handle guest problems/complaints keeping General Manager or other Management Leaders informed
- be knowledgeable of all duties performed by the Front Desk Agents Reservations Agent Bellmen Front Desk Supervisors Night Auditors including computer and cashier systems as well as the reservations system including room rates and types of accommodations
- be involved at check in and checkout break team members for lunch and overall daily flow of schedule management
- monitor and maintain all hotel guest programs ie Priority Club Rewards assist in creating other hotel promotions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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