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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
Kessler Hospitality is a distinguished portfolio of artistically inspired boutique hotels that combines unique design, luxurious accommodations, enriching ambiance, and intuitive service to create exceptional guest experiences. With properties spanning several states including Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina, Kessler Hospitality offers a diverse range of hotel experiences. Each property is thoughtfully crafted with exquisite art, music, and cultural influences that appeal to the individualist traveler seeking a blend of creativity and luxury. Kessler Hospitality was the founding member of the Marriott Autograph Collection, launching the concept with seven hotels that redefined boutique hospitality through bold originality... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in hospitality or customer service
- supervisory experience
- proficiency in computer applications including Microsoft Windows and hotel management software
- valid driver’s license
- ability to work flexible hours including long and light shifts
- ability to lift up to 20 pounds occasionally
- strong communication skills
- ability to handle multiple tasks
- adherence to company policies and standards
Job Qualifications
- at least 5 years of progressive experience in hotel or related field or 2-year college degree and 3 or more years related experience or 4-year college degree and at least 1 year related experience
- supervisory experience required
- proficiency in Windows, spreadsheets and word processing
- valid driver’s license
- able to communicate effectively verbally and in writing
- ability to multitask and prioritize
- maintain warm and friendly demeanor
- effective listening and problem-solving skills
- compliance with attendance and grooming standards
- able to maintain confidentiality
Job Duties
- respond to all guests' requests, problems, complaints and/or accidents in an attentive, courteous and efficient manner
- motivate, coach, counsel and discipline all Guest Services personnel
- prepare and conduct Guest Services interviews and ensure training of staff
- maximize room revenue and occupancy by analyzing daily status and rates
- monitor payroll and prepare employee schedules according to business needs
- ensure proper cash handling and adherence to credit policies
- maintain professional communication with other departments
- operate Front Office computer systems and PBX console
- ensure staff greet and welcome all guests warmly
- maintain and monitor 'Lost and Found' procedures
- establish and maintain key control system
- monitor VIPs, special guests and requests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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