Front Office Manager

Kessler Hospitality is a distinguished portfolio of artistically inspired boutique hotels that combines unique design, luxurious accommodations, enriching ambiance, and intuitive service to create exceptional guest experiences. With properties spanning several states including Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina, Kessler Hospitality offers a diverse range of hotel experiences. Each property is thoughtfully crafted with exquisite art, music, and cultural influences that appeal to the individualist traveler seeking a blend of creativity and luxury. Kessler Hospitality was the founding member of the Marriott Autograph Collection, launching the concept with seven hotels that redefined boutique hospitality through bold originality and distinct style.

One of their premier locations is the AAA Four Diamond JW Marriott Savannah Plant Riverside District, situated in the historic heart of Savannah, Georgia. This property uniquely blends the charm of its industrial past as a power plant with modern luxury and vibrant cultural elements. Guests here enjoy close proximity to Savannah's downtown shopping district, a variety of restaurants, riverside bars, and numerous walking tours, making it a key destination for both leisure and business travelers. The hotel features three architecturally unique buildings—the Power Plant, the Three Muses, and the Atlantic—that offer eclectic and romantic aesthetics along with contemporary maritime touches. Visitors can indulge in the hotel’s spa and then explore the energetic nightlife of Savannah’s entertainment district.

The Guest Services Manager position at JW Marriott Savannah Plant Riverside District is an essential leadership role responsible for the flawless operation of Guest Services, Concierge, and Uniformed Services/Transportation. This role demands an individual who can ensure all guest interactions are managed with attentiveness, friendliness, and professionalism while maximizing guest satisfaction and hotel revenue. The manager oversees a team to provide quality service from guest arrival through departure, responding promptly to guest requests, issues, or complaints to maintain a superior hospitality standard. By fostering a culture of excellence and continuous improvement, the Guest Services Manager motivates, trains, and manages departmental staff, ensuring performance aligns with Kessler Hospitality’s high standards and the Marriott brand.

This leadership position involves actively managing room revenue by analyzing daily occupancy and rate variances, collaborating with other hotel departments such as Housekeeping, Reservations, and Accounting to ensure smooth and coordinated operations. The manager plays a vital role in upholding brand standards through meticulous adherence to service procedures, employee scheduling based on business forecasts, and precise cash handling practices. Effective communication, problem-solving skills, and a keen understanding of hospitality operations are crucial in this role. Additionally, participation in daily and monthly meetings, as well as coverage as a manager on duty when necessary, requires flexibility and commitment.

Candidates for this role should expect a dynamic work environment where the ability to multitask and prioritize is critical. The position entails maintaining high standards of personal appearance, professionalism, and confidentiality. The Guest Services Manager acts as a key ambassador for the hotel brand, ensuring every guest experience is memorable and positively reflects the unique blend of luxury and Bohemian-inspired hospitality that Kessler Hospitality represents.