Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $70,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee wellness programs
Career development opportunities
Job Description
Trump International Hotel and Tower Chicago is a prestigious luxury hotel renowned for its exceptional hospitality and commitment to delivering superior guest experiences. Located in the heart of Chicago, this esteemed property is part of the Trump Hotels brand, which is synonymous with Forbes Five Star standards and high-quality accommodations. With its elegant design and prime location, Trump International Hotel and Tower Chicago attracts discerning guests who seek a refined and memorable stay.
The hotel operates as a full-service luxury property offering a wide range of amenities including fine dining, spa services, and extensive event spaces, catering to both leisure and business travelers. The organization prides itself on fostering a culture of excellence with a focus on personalized service, guest satisfaction, and operational efficiency. It has established itself as a leader in the hospitality industry by maintaining rigorous standards and continuously enhancing its offerings to meet the evolving expectations of its guests.
The position available is for a Front Office Manager, a pivotal leadership role responsible for overseeing all front office operations to ensure both profitability and exemplary service quality. This role is crucial in managing the daily functions of the front office department including front desk, reservations, guest services, and PBX operations. The manager is tasked with controlling costs, managing inventory and supplies, scheduling staff, forecasting occupancy and revenue, as well as budgeting to maximize revenue potential.
The Front Office Manager plays a direct supervisory role by interviewing, training, counseling, and evaluating front office staff to uphold the stringent standards set forth by the Trump brand. A key part of this role involves the preparation and analysis of financial reports such as rate availability calendars and performance metrics to support decision-making and operational improvements. This role demands a strategic mindset combined with hands-on leadership to inspire a cohesive team spirit and drive a service culture that aligns with Forbes Five Star guest experience expectations.
Proactive and effective communication is essential, as the manager must provide clear direction to front office and guest service personnel while fostering an environment of continuous learning through daily training sessions and service meetings. The ability to creatively solve problems, especially in high-stress or emergency situations, while maintaining discretion and diplomacy, is vital. The role also involves active participation in leadership meetings, contributing insights and ensuring seamless coordination with other departments.
Candidates should possess excellent organizational and supervisory skills alongside strong interpersonal abilities to engage positively with staff and guests alike. Proficiency in managing key performance indicators such as productivity, cost control, and team engagement levels is expected. This position requires a minimum of two years supervisory or management experience within a Rooms Division of a luxury hotel, supported by a four-year college degree in Hospitality, Hotel Management, or Business. Additional qualifications such as CPR certification and multilingual abilities are preferred but not mandatory.
The role requires physical activities including frequent walking, standing, stooping, reaching, and occasional lifting up to 20 pounds. The employer provides necessary personal protective equipment where applicable and emphasizes adherence to safety protocols. Employees are expected to maintain a professional appearance consistent with the hotel’s grooming and uniform standards.
This is a full-time position at Trump International Hotel and Tower Chicago, offering a competitive benefits package with various employee programs. As an equal opportunity employer, the hotel welcomes qualified applicants from diverse backgrounds without discrimination. The hotel also participates in the federal E-Verify program to ensure employment authorization compliance.
The hotel operates as a full-service luxury property offering a wide range of amenities including fine dining, spa services, and extensive event spaces, catering to both leisure and business travelers. The organization prides itself on fostering a culture of excellence with a focus on personalized service, guest satisfaction, and operational efficiency. It has established itself as a leader in the hospitality industry by maintaining rigorous standards and continuously enhancing its offerings to meet the evolving expectations of its guests.
The position available is for a Front Office Manager, a pivotal leadership role responsible for overseeing all front office operations to ensure both profitability and exemplary service quality. This role is crucial in managing the daily functions of the front office department including front desk, reservations, guest services, and PBX operations. The manager is tasked with controlling costs, managing inventory and supplies, scheduling staff, forecasting occupancy and revenue, as well as budgeting to maximize revenue potential.
The Front Office Manager plays a direct supervisory role by interviewing, training, counseling, and evaluating front office staff to uphold the stringent standards set forth by the Trump brand. A key part of this role involves the preparation and analysis of financial reports such as rate availability calendars and performance metrics to support decision-making and operational improvements. This role demands a strategic mindset combined with hands-on leadership to inspire a cohesive team spirit and drive a service culture that aligns with Forbes Five Star guest experience expectations.
Proactive and effective communication is essential, as the manager must provide clear direction to front office and guest service personnel while fostering an environment of continuous learning through daily training sessions and service meetings. The ability to creatively solve problems, especially in high-stress or emergency situations, while maintaining discretion and diplomacy, is vital. The role also involves active participation in leadership meetings, contributing insights and ensuring seamless coordination with other departments.
Candidates should possess excellent organizational and supervisory skills alongside strong interpersonal abilities to engage positively with staff and guests alike. Proficiency in managing key performance indicators such as productivity, cost control, and team engagement levels is expected. This position requires a minimum of two years supervisory or management experience within a Rooms Division of a luxury hotel, supported by a four-year college degree in Hospitality, Hotel Management, or Business. Additional qualifications such as CPR certification and multilingual abilities are preferred but not mandatory.
The role requires physical activities including frequent walking, standing, stooping, reaching, and occasional lifting up to 20 pounds. The employer provides necessary personal protective equipment where applicable and emphasizes adherence to safety protocols. Employees are expected to maintain a professional appearance consistent with the hotel’s grooming and uniform standards.
This is a full-time position at Trump International Hotel and Tower Chicago, offering a competitive benefits package with various employee programs. As an equal opportunity employer, the hotel welcomes qualified applicants from diverse backgrounds without discrimination. The hotel also participates in the federal E-Verify program to ensure employment authorization compliance.
Job Requirements
- High school graduate or equivalent
- Bachelor’s degree in hospitality, hotel management or business
- Minimum two years supervisory or management experience in Rooms Division
- Ability to speak, read, and write English
- Must maintain a neat, clean, and well-groomed appearance
- Willingness to work flexible hours including weekends and holidays
- Must be able to work under pressure and manage stressful situations
- Physical capability to perform frequent walking, standing, stooping, twisting and occasional lifting
- Availability to participate in Manager on Duty and Lobby Greeter programs on weekends
- Commitment to uphold Trump Hotels standards and policies
Job Qualifications
- High school diploma or equivalent
- Four-year college degree in Hospitality, Hotel Management, or Business
- At least two years combined experience in supervisory or management role within Rooms Division
- Ability to communicate effectively in English
- Strong leadership and organizational skills
- Excellent interpersonal and problem-solving abilities
- Experience controlling costs, productivity, and team engagement
- CPR certification or first aid training preferred
- Additional language skills strongly preferred
Job Duties
- Manages front office operations to ensure profitability and guest satisfaction
- Oversees front desk, reservations, and guest services staff including interviewing, training, and evaluating employees
- Prepares and analyzes financial reports such as rate and availability calendars
- Implements daily training and service shops to maintain Forbes Five Star standards
- Addresses guest concerns and emergencies with discretion and good judgment
- Conducts daily forecasting of arrivals and departures
- Participates in leadership meetings and supports department initiatives
- Manages scheduling, budgeting, and inventory control for front office
- Encourages team spirit and effective communication within the department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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