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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $70,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee wellness programs
Career development opportunities
Job Description
Trump International Hotel and Tower Chicago is a prestigious luxury hotel renowned for its exceptional hospitality and commitment to delivering superior guest experiences. Located in the heart of Chicago, this esteemed property is part of the Trump Hotels brand, which is synonymous with Forbes Five Star standards and high-quality accommodations. With its elegant design and prime location, Trump International Hotel and Tower Chicago attracts discerning guests who seek a refined and memorable stay.
The hotel operates as a full-service luxury property offering a wide range of amenities including fine dining, spa services, and extensive event spaces, catering to bot... Show More
The hotel operates as a full-service luxury property offering a wide range of amenities including fine dining, spa services, and extensive event spaces, catering to bot... Show More
Job Requirements
- High school graduate or equivalent
- Bachelor’s degree in hospitality, hotel management or business
- Minimum two years supervisory or management experience in Rooms Division
- Ability to speak, read, and write English
- Must maintain a neat, clean, and well-groomed appearance
- Willingness to work flexible hours including weekends and holidays
- Must be able to work under pressure and manage stressful situations
- Physical capability to perform frequent walking, standing, stooping, twisting and occasional lifting
- Availability to participate in Manager on Duty and Lobby Greeter programs on weekends
- Commitment to uphold Trump Hotels standards and policies
Job Qualifications
- High school diploma or equivalent
- Four-year college degree in Hospitality, Hotel Management, or Business
- At least two years combined experience in supervisory or management role within Rooms Division
- Ability to communicate effectively in English
- Strong leadership and organizational skills
- Excellent interpersonal and problem-solving abilities
- Experience controlling costs, productivity, and team engagement
- CPR certification or first aid training preferred
- Additional language skills strongly preferred
Job Duties
- Manages front office operations to ensure profitability and guest satisfaction
- Oversees front desk, reservations, and guest services staff including interviewing, training, and evaluating employees
- Prepares and analyzes financial reports such as rate and availability calendars
- Implements daily training and service shops to maintain Forbes Five Star standards
- Addresses guest concerns and emergencies with discretion and good judgment
- Conducts daily forecasting of arrivals and departures
- Participates in leadership meetings and supports department initiatives
- Manages scheduling, budgeting, and inventory control for front office
- Encourages team spirit and effective communication within the department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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