Front Office Manager

Anaheim, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $70,500.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

Holiday Inn & Suites Anaheim Hotel is a prominent hotel located conveniently within walking distance to Downtown Disney and the Disneyland Resort Monorail. As a part of the Disneyland Resort Good Neighbor Hotels, it offers guests quality accommodations paired with the unbeatable advantage of proximity to the world-famous Disneyland Resort. Guests can enjoy quick and easy access to the parks with only a 15-minute walk to Downtown Disney and the Disneyland Monorail. Additionally, the hotel arranges transportation services through Anaheim Resort Transit (ART) for guests who prefer transport to Disneyland, providing added convenience for visitors. Holiday Inn & Suites Anaheim... Show More

Job Requirements

Associate's or bachelor's degree preferred
2 to 5 years hospitality related experience

Job Qualifications

Associate's or bachelor's degree preferred
2 to 5 years hospitality related experience

Job Duties

Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
develop implement and monitor daily weekly monthly and annual department-wide budgets and forecasts
review submit for approval and order capital budget items as required
supervise all guest services department managers
review correspondence from guests and incident logs and direct staff according to information obtained
oversee all vendor and personnel contracts throughout the hotel
monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
perform other duties as requested by management

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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