Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $70,500.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Holiday Inn & Suites Anaheim Hotel is a prominent hotel located conveniently within walking distance to Downtown Disney and the Disneyland Resort Monorail. As a part of the Disneyland Resort Good Neighbor Hotels, it offers guests quality accommodations paired with the unbeatable advantage of proximity to the world-famous Disneyland Resort. Guests can enjoy quick and easy access to the parks with only a 15-minute walk to Downtown Disney and the Disneyland Monorail. Additionally, the hotel arranges transportation services through Anaheim Resort Transit (ART) for guests who prefer transport to Disneyland, providing added convenience for visitors. Holiday Inn & Suites Anaheim Hotel stands out not only for its ideal location but also for its commitment to delivering exceptional guest service experiences. This property is part of HHM Hotels, a company known for core values that emphasize people as their greatest capability, hearts that serve, striving for only excellence, staying nimble, and ownership in all endeavors.
The role of Front Office Manager at Holiday Inn & Suites Anaheim Hotel is a pivotal leadership position responsible for overseeing the hotel’s front office operations. This role is crucial in maintaining high guest service standards and ensuring the smooth running of front desk activities in alignment with established brand policies and sustainability practices. The Front Office Manager is charged with managing all aspects of the front office department, including supervising guest services department managers, monitoring financial operations to ensure compliance with accounting controls, and keeping a close eye on guest satisfaction scores to continuously improve the overall experience.
Day-to-day responsibilities also involve recruiting, training, scheduling, coaching, and supporting front office associates to ensure they perform their duties according to both hotel standards and HHM's core values. The manager develops, implements, and monitors departmental budgets and forecasts on a daily, weekly, monthly, and yearly basis, making sure the operational goals align with financial expectations. They oversee vendor and personnel contracts related to the front office and ensure efficient use of guest room occupancy to minimize overbooking. Additionally, the Front Office Manager must create actionable plans to address any guest service deficiencies and maintain a safe working environment by adhering to OSHA and safety protocols.
This position offers a career growth path leading from Assistant General Manager to General Manager and further to Area General Manager, allowing ambitious candidates to build a rewarding career within HHM Hotels. The work environment demands flexibility, including working on holidays and weekends, and entails physical activities such as standing for long periods, walking, lifting up to 25 pounds, bending, stooping, and kneeling. Holiday Inn & Suites Anaheim Hotel is proud to foster an inclusive and diverse workplace, ensuring equal employment opportunities without discrimination. This opportunity is ideal for hospitality professionals with a passion for guest services and leadership, looking to contribute to one of Anaheim’s favorite hotels while advancing their career in a supportive and dynamic work setting.
The role of Front Office Manager at Holiday Inn & Suites Anaheim Hotel is a pivotal leadership position responsible for overseeing the hotel’s front office operations. This role is crucial in maintaining high guest service standards and ensuring the smooth running of front desk activities in alignment with established brand policies and sustainability practices. The Front Office Manager is charged with managing all aspects of the front office department, including supervising guest services department managers, monitoring financial operations to ensure compliance with accounting controls, and keeping a close eye on guest satisfaction scores to continuously improve the overall experience.
Day-to-day responsibilities also involve recruiting, training, scheduling, coaching, and supporting front office associates to ensure they perform their duties according to both hotel standards and HHM's core values. The manager develops, implements, and monitors departmental budgets and forecasts on a daily, weekly, monthly, and yearly basis, making sure the operational goals align with financial expectations. They oversee vendor and personnel contracts related to the front office and ensure efficient use of guest room occupancy to minimize overbooking. Additionally, the Front Office Manager must create actionable plans to address any guest service deficiencies and maintain a safe working environment by adhering to OSHA and safety protocols.
This position offers a career growth path leading from Assistant General Manager to General Manager and further to Area General Manager, allowing ambitious candidates to build a rewarding career within HHM Hotels. The work environment demands flexibility, including working on holidays and weekends, and entails physical activities such as standing for long periods, walking, lifting up to 25 pounds, bending, stooping, and kneeling. Holiday Inn & Suites Anaheim Hotel is proud to foster an inclusive and diverse workplace, ensuring equal employment opportunities without discrimination. This opportunity is ideal for hospitality professionals with a passion for guest services and leadership, looking to contribute to one of Anaheim’s favorite hotels while advancing their career in a supportive and dynamic work setting.
Job Requirements
- Associate's or bachelor's degree preferred
- 2 to 5 years hospitality related experience
Job Qualifications
- Associate's or bachelor's degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- develop implement and monitor daily weekly monthly and annual department-wide budgets and forecasts
- review submit for approval and order capital budget items as required
- supervise all guest services department managers
- review correspondence from guests and incident logs and direct staff according to information obtained
- oversee all vendor and personnel contracts throughout the hotel
- monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
