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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.25 - $27.50
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
The hiring establishment is a hospitality brand known for creating exceptional guest experiences through attentive service and a commitment to quality. This company operates within the hotel industry, offering accommodations combined with a welcoming lobby and front desk environment designed to ensure guest satisfaction and seamless service delivery. The hotel is distinguished by its dedication to fostering a culture of responsibility and the professional development of its staff, while maintaining strict adherence to operational procedures and policies. It is well-regarded for promoting a strong brand identity, actively monitoring guest feedback, and maintaining a high standard of customer service to meet... Show More
Job Requirements
- Bachelor’s degree or equivalent preferred
- Four years related experience or equivalent
- Proven leadership skills
- Business acumen
- Experience in supervising and motivating subordinates
- Competency in front office operations
- Good judgement and decision making
- Excellent communication skills
- Versatility and flexibility to manage changing priorities
- Attention to detail and strong organizational skills
- Ability to manage workflow and priorities
- Proficiency in Microsoft Office and hotel management software
- Customer service expertise
- Ability to follow instructions
- Professional appearance
- Effective communication across diverse audiences
- Required safety and fire certification for New York City
Job Qualifications
- Bachelor’s degree or equivalent preferred
- Four years related experience or equivalent
- Proven leadership and business acumen skills
- Demonstrated proficiency in supervising and motivating subordinates
- Basic competence in subordinates’ duties and tasks
- Good judgement with the ability to make timely and sound decisions
- Excellent written and oral communication skills
- Bilingual skills a plus
- Versatility, flexibility, and willingness to work within constantly changing priorities with enthusiasm
- Acute attention to detail
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Proficient on Microsoft Office, brand internet platforms, Profit Sword
- Excellent customer service skills
- Ability to understand and follow written and verbal instructions
- Professional appearance and demeanor
- Ability to effectively communicate with people at all levels and from various backgrounds
- Acquire and maintain required certification for site safety and fire safety for city of New York
Job Duties
- Organizes, directs, and monitors daily activities of front desk agents in duties and responsibilities of front desk, concierge, bell/valet, security, and night audit services
- Understands and promotes a culture of responsibility for those within our care
- Be a brand ambassador
- know and represent the Indigo brand story, local information and be in appropriate uniform at all times
- Directs, implements, and maintains service standards
- Maintains complete knowledge at all times of daily house count, expected arrivals/departures, scheduled in-house group activities, all room rates, special packages, and promotions
- communicates information to appropriate staff
- Monitors guest registration, check-out, and telephone service
- Develops, implements, and monitors department budget
- manages expenses within approved budget constraints
- Develops, implements, and maintains programs/processes to enhance guest satisfaction and ensure front office operations are efficient and profitable
- Performs front desk agent responsibilities as needed to process guests expediently including checking guests in/out, responding to questions, and resolving complaints
- Ensures that guests’ needs are fulfilled and assists with dining, entertainment, or transportation reservations as needed
- Assists front office staff with resolution of guest problems/complaints as needed
- Possesses and maintains thorough knowledge of hotel services, facilities, policies, and local attractions
- Monitors social media and travel sites for response and trends
- Prepares accurate and timely reports
- Hires, trains, supervises, motivates, and develops front office staff
- Manages schedules and workflow
- Assigns duties and monitors quality of work
- assures staff conforms to policies, procedures, and safety regulations
- Provides day-to-day guidance and oversight of subordinates
- Actively works to promote and recognize performance
- Keeps up to date on team activities, identifies problem areas and takes corrective actions
- Performs other related duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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