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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
growth opportunities
supportive work environment
employee training
Health Insurance
Paid Time Off
Safety equipment provided
Compliance with OSHA standards
Job Description
HHM Hotels is a renowned hospitality management company committed to delivering exceptional guest experiences across its portfolio of hotels. With a reputation for excellence in service, HHM Hotels focuses on maintaining high standards in all aspects of hotel operations, from guest satisfaction to operational efficiency. The company prides itself on its values encapsulated in its philosophy: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. This demonstrates a commitment not only to superior guest service but also to fostering a positive work environment where employees are valued and empowered.
The available opportunity i... Show More
The available opportunity i... Show More
Job Requirements
- Associate’s or bachelor’s degree preferred
- 2 to 5 years hospitality related experience
- Ability to work varying schedules, including holidays and weekends
- Physical stamina to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
Job Qualifications
- Associate’s or bachelor’s degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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