Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
growth opportunities
supportive work environment
employee training
Health Insurance
Paid Time Off
Safety equipment provided
Compliance with OSHA standards
Job Description
HHM Hotels is a renowned hospitality management company committed to delivering exceptional guest experiences across its portfolio of hotels. With a reputation for excellence in service, HHM Hotels focuses on maintaining high standards in all aspects of hotel operations, from guest satisfaction to operational efficiency. The company prides itself on its values encapsulated in its philosophy: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. This demonstrates a commitment not only to superior guest service but also to fostering a positive work environment where employees are valued and empowered.
The available opportunity is for a Front Office Manager position at one of HHM Hotels' properties. This leadership role is critical in managing the hotel's front office operations, ensuring that every guest's experience is seamless, welcoming, and meets the company’s established service and sustainability standards. As a Front Office Manager, you will play an integral role in overseeing daily front office activities, ensuring that the team upholds the brand’s or hotel's core values and consistently meets performance standards.
The role involves several responsibilities ranging from interviewing, selecting, training, and coaching front office staff to scheduling work shifts that optimize operational efficiency. This position requires monitoring guest satisfaction scores and working proactively to enhance customer experiences. Financial oversight is another key aspect, overseeing compliance with hotel accounting controls, managing budgets, and forecasting for the department. Additionally, the Front Office Manager supervises guest services managers and coordinates with other departments to ensure smooth hotel operations. The role also includes reviewing guest correspondence and incident logs to promptly address issues and improve service quality.
This position offers a growth path leading from Assistant General Manager to General Manager and potentially Area General Manager, highlighting the company’s investment in internal talent development. The work environment may involve varying schedules that include holidays and weekends, requiring flexibility and physical stamina, such as standing for extended periods, walking, and occasionally lifting moderate weights.
HHM Hotels values safety and compliance, expecting the Front Office Manager to practice safe work habits, use protective equipment, and adhere to occupational health and safety standards such as MSDS and OSHA guidelines. This role is suitable for individuals with a passion for hospitality, strong leadership skills, and a commitment to service excellence. The position requires at least 2 to 5 years of hospitality-related experience and an associate’s or bachelor’s degree is preferred but not mandatory.
In summary, the Front Office Manager role at HHM Hotels offers a unique leadership opportunity for hospitality professionals eager to manage front desk operations at a respected hotel group, foster team development, maintain financial oversight, and drive enhanced guest satisfaction in a dynamic and supportive environment.
The available opportunity is for a Front Office Manager position at one of HHM Hotels' properties. This leadership role is critical in managing the hotel's front office operations, ensuring that every guest's experience is seamless, welcoming, and meets the company’s established service and sustainability standards. As a Front Office Manager, you will play an integral role in overseeing daily front office activities, ensuring that the team upholds the brand’s or hotel's core values and consistently meets performance standards.
The role involves several responsibilities ranging from interviewing, selecting, training, and coaching front office staff to scheduling work shifts that optimize operational efficiency. This position requires monitoring guest satisfaction scores and working proactively to enhance customer experiences. Financial oversight is another key aspect, overseeing compliance with hotel accounting controls, managing budgets, and forecasting for the department. Additionally, the Front Office Manager supervises guest services managers and coordinates with other departments to ensure smooth hotel operations. The role also includes reviewing guest correspondence and incident logs to promptly address issues and improve service quality.
This position offers a growth path leading from Assistant General Manager to General Manager and potentially Area General Manager, highlighting the company’s investment in internal talent development. The work environment may involve varying schedules that include holidays and weekends, requiring flexibility and physical stamina, such as standing for extended periods, walking, and occasionally lifting moderate weights.
HHM Hotels values safety and compliance, expecting the Front Office Manager to practice safe work habits, use protective equipment, and adhere to occupational health and safety standards such as MSDS and OSHA guidelines. This role is suitable for individuals with a passion for hospitality, strong leadership skills, and a commitment to service excellence. The position requires at least 2 to 5 years of hospitality-related experience and an associate’s or bachelor’s degree is preferred but not mandatory.
In summary, the Front Office Manager role at HHM Hotels offers a unique leadership opportunity for hospitality professionals eager to manage front desk operations at a respected hotel group, foster team development, maintain financial oversight, and drive enhanced guest satisfaction in a dynamic and supportive environment.
Job Requirements
- Associate’s or bachelor’s degree preferred
- 2 to 5 years hospitality related experience
- Ability to work varying schedules, including holidays and weekends
- Physical stamina to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
Job Qualifications
- Associate’s or bachelor’s degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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