Front Office Manager

Seva Hospitality is an expanding company that values energetic, passionate individuals who take pride in serving others. With a commitment to employee satisfaction, they offer bonus incentive programs for all positions along with a comprehensive benefits package for eligible full-time team members. The company culture emphasizes recognition and growth, making it an ideal workplace for motivated candidates seeking rewarding careers in the hospitality industry. Seva Hospitality's portfolio includes hotels that prioritize excellent guest service, operational efficiency, and team collaboration. They provide opportunities for career advancement and promote a collaborative work environment that encourages team members to perform at their best and be recognized for their contributions.

The Front Office Manager role at Seva Hospitality plays a critical part in maintaining smooth operations at the front desk and breakfast areas. This position reports directly to the General Manager or Assistant General Manager and is responsible for coordinating front office personnel activities, training staff, enforcing hotel policies, and supporting overall guest satisfaction. The manager also serves as the acting General Manager in their absence, ensuring continuity in leadership. This job is dynamic and multi-faceted requiring the manager to handle administrative tasks such as maintaining accurate records including cash flows, billing accounts, and reservations. The Front Office Manager also engages with guests, addresses complaints, assists with sales and marketing efforts, and participates in annual wage surveys and quality assurance reviews.

Successful candidates for this position must be physically capable of standing, bending, and kneeling for 90 percent of their shifts, possess a clean driving record, and hold a valid driver's license since the role may include shuttle driving or assistance duties. Knowledgeable use of computers and Microsoft Office is essential. Flexibility is required as the role involves working nights, weekends, holidays, and being on-call when away from work. The manager supervises front desk agents, shuttle drivers, breakfast attendants, and evening attendants, ensuring adherence to franchise and company standards and the 5x10 guest service rule. By cultivating an organized, well-trained team and handling both operational and guest-related responsibilities, the Front Office Manager is crucial to enhancing guest experiences and supporting the hotel's success.