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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.75 - $28.50
Work Schedule
On-call
Weekend Shifts
Night Shifts
Benefits
bonus incentive programs
Comprehensive benefits package
Paid Time Off
Health Insurance
Retirement Plan
employee recognition programs
Training and development opportunities
Job Description
Seva Hospitality is an expanding company that values energetic, passionate individuals who take pride in serving others. With a commitment to employee satisfaction, they offer bonus incentive programs for all positions along with a comprehensive benefits package for eligible full-time team members. The company culture emphasizes recognition and growth, making it an ideal workplace for motivated candidates seeking rewarding careers in the hospitality industry. Seva Hospitality's portfolio includes hotels that prioritize excellent guest service, operational efficiency, and team collaboration. They provide opportunities for career advancement and promote a collaborative work environment that encourages team members to perform at their best... Show More
Job Requirements
- Ability to stand, bend, and kneel for 90 percent of shift
- Clean driving record and valid driver’s license
- Safe defensive driving skills
- Ability to reach all areas of hotel to assist clients
- Occasional carrying and lifting of heavy items
- Proficient with computers and Microsoft Office
- Availability to work nights, weekends, and holidays
- Willingness to be on call when away from work
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front office management or related hospitality role
- Proficiency with Microsoft Office and computer systems
- Strong leadership and interpersonal skills
- Ability to train and manage staff effectively
- Excellent communication and problem-solving abilities
- Knowledge of hospitality standards and guest service protocols
Job Duties
- Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures
- Provides training, including safety training, to front office staff
- Selects or assists in the selection of front office staff and completes all new hire paperwork
- Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, and house accounts
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures
- Receives and resolves or assists in resolving guest complaints and team member issues
- Performs functions of the General Manager in their absence
- Covers shifts in all departments as scheduled by the General Manager
- Corresponds with group and travel agents to answer special requests for rooms and rates
- Assists with sales and marketing efforts as directed
- Answers inquiries pertaining to hotel policies and services
- Assists General Manager in annual wage scale surveys
- Assists and is present during Quality Assurance reviews administered by the franchise
- Conducts or assists in conducting staff meetings
- Reviews team member performance and conducts personnel actions when necessary with the approval of the General Manager
- Responsible for understanding and adhering to guidelines set forth in the team member handbook
- Expected to report to work on scheduled days and at scheduled times
- Observes the 5x10 rule, which is to be complied with at all times
- Anticipates and addresses guests' service needs
- assists individuals with disabilities
- thanks guests with genuine appreciation
- Other duties as assigned by supervisor or management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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