Front Office Manager

Hampton, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.25 - $26.25

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee Discounts

flexible scheduling

Job Description

The Front Desk department plays a pivotal role within the hospitality industry, serving as the gateway between guests and the hotel experience. Typically embedded within hotels, resorts, or large lodging establishments, this department is crucial for ensuring seamless interactions, effective communication, and exceptional service delivery. The hiring establishment for this role is a reputable hotel that prides itself on outstanding guest service, efficient operations, and a strong commitment to hospitality values. This hotel is renowned for creating memorable guest experiences, and the Front Desk Manager is essential in maintaining and enhancing these standards.\n\nThe role of Front Desk Manager directly supervises... Show More

Job Requirements

High school diploma or equivalent
experience in front office or hospitality management
proficiency with Microsoft Office and company-issued software programs
ability to apply reasoning to carry out written and oral instructions
basic arithmetic skills including addition, subtraction, multiplication, and division
capability to interpret business records and reports
physical ability to stand, walk, and lift up to 25 pounds
ability to work indoors with sometimes stressful and fast-paced environment
willingness to work flexible hours and handle interruptions
commitment to maintaining professionalism and hospitality standards

Job Qualifications

High school diploma or equivalent
prior experience in front office or hospitality management
proficient in Microsoft Word, Excel, Outlook, and related software programs
strong reasoning and decision-making abilities
effective communication and leadership skills
ability to handle stressful situations and resolve conflicts
knowledge of cash handling and credit policies
experience with staff training and scheduling
ability to maintain professional appearance and enforce uniform standards

Job Duties

Participates in the selection of front office personnel
trains, cross-trains, and retrains all front office personnel
schedules the front office staff
supervises workloads during shifts
evaluates the job performance of each front office employee
maintains working relationships and communicates with all departments
maintains master key control
verifies that accurate room status information is maintained and properly communicated
resolves guest related problems quickly, efficiently, and courteously
updates group information and prepares group requirements
reviews and completes credit limit report
works within the allotted budget for the front office
receives information from the previous shift manager and passes on pertinent details to the oncoming manager
checks cashiers in and out and verifies banks and deposits at the end of each shift
enforces all cash handling, check cashing, and credit policies
conducts regularly scheduled meetings of front office personnel
wears the proper uniform at all times and requires all front office employees to do the same
upholds the hotel's commitment to hospitality

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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