FRONT OFFICE MANAGER

Kirkland, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $90,000.00 - $94,000.00

Work Schedule

Standard Hours

Benefits

Paid holidays

employee discount

Dental Insurance

Health Insurance

Adoption assistance

401(k)

Free parking

Employee assistance program

Disability insurance

Tuition Reimbursement

Paid Time Off

Paid jury duty

Vision Insurance

Life insurance

Job Description

Hyatt Regency Bellevue on Seattle's Eastside is a prestigious, full-service hotel known for delivering exceptional hospitality experiences to its guests. As part of the globally recognized Hyatt Hotels Corporation, Hyatt Regency Bellevue stands out for its commitment to excellence, ensuring that every guest encounter is memorable, comfortable, and tailored to individual needs. The hotel boasts a variety of modern amenities including spacious event venues, exquisite dining options, and well-appointed guest rooms designed to cater to both business and leisure travelers. Its strategic location near major corporate offices, shopping centers, and scenic attractions makes it a preferred choice for visitors to the Bellevue and Seattle areas. The hotel's culture is deeply rooted in the values of respect, integrity, and inclusion, fostering a supportive work environment for its associates.

The Front Office Manager role at Hyatt Regency Bellevue is pivotal to maintaining the high standards of guest service and operational efficiency that Hyatt is renowned for. This position entails comprehensive management of all front desk operations including staff training, scheduling, and ensuring smooth inter-department communication. The Front Office Manager bears responsibility for the guest experience starting from arrival until check-out, ensuring that all guests receive courteous, professional, and timely service. Leadership and strong communication skills are essential for this role, as the manager is expected to coach team members, resolve guest complaints proactively, and uphold Hyatt's service standards. This role also involves active participation in budgeting and labor cost management aligned with approved plans. The manager must skillfully maintain guest room inventory and collaborate effectively with housekeeping to ensure room readiness and utmost guest satisfaction.

With a salary range of $90,000 to $94,000, this full-time position represents an exciting career opportunity for hospitality professionals seeking growth within a reputable global hotel brand. The Front Office Manager will lead a team dedicated to providing exceptional service, oversee cash handling procedures, and ensure adherence to property policies. The role demands a hands-on approach, including performing front desk duties as necessary to facilitate seamless service delivery. Additionally, implementing Hyatt’s organizational goals by creating clear expectations, managing processes, and holding staff accountable for agreed timelines is a vital function of the role. At Hyatt Regency Bellevue, the Front Office Manager plays a crucial role in sustaining the property's reputation for quality and innovation in guest services, making it an ideal position for individuals passionate about hospitality management and delivering impeccable guest experiences.

Job Requirements

Bachelor’s degree in hospitality management or related field preferred
minimum 4 years progressive hotel rooms management experience, typically with Hyatt
at least 2 years management experience within the rooms division of a hotel
strong leadership and communication skills
proficiency in Microsoft Word and Excel
ability to handle guest complaints effectively
high energy and entrepreneurial spirit
excellent organizational and interpersonal skills
ability to work flexible hours including weekends and holidays

Job Qualifications

4 years or more of progressive hotel rooms management experience typically with Hyatt
service oriented style with professional presentation skills
at least 2 years progressive management experience within the rooms division of a hotel
must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
clear concise written and verbal communication skills in English
must be proficient in Microsoft Word and Excel
must have excellent organizational, interpersonal and administrative skills

Job Duties

Management of the hotel’s front office operations
developing and recommending the budget, labor cost plans and objectives, and managing within those approved plans
maintaining guest room inventory
coaching and counseling employees to reflect Hyatt service standards and procedures
performing all tasks of a front office staff as needed, to facilitate service
ensuring all operations and cash handling are done per policies and procedures
maintaining excellent communication with the housekeeping department
maintaining information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
analyzing, investigating, and resolving guest complaints
creating expectations, leading people, managing processes, and holding people accountable for the agreed upon activities and timetables
ensuring proper staffing levels for customer service goals