Front Office Manager - (Expired Job)

Hotel Revival is a distinguished 107-key art-centric boutique hotel nestled in Baltimore's historic Mount Vernon neighborhood, celebrated for its 19th-century architecture, lush parks, iconic churches, galleries, restaurants, and vibrant cultural venues. The hotel embodies the essence of Baltimore by showcasing local products, narrating the city's rich history, and offering native cuisine, making it a true representation of the local culture. Established as an award-winning property, Hotel Revival is internationally recognized for its commitment to the ongoing restoration and social impact efforts within Baltimore. This unique blend of luxury, art, and community engagement positions Hotel Revival as a premier destination for travelers seeking an immersive and authentic Baltimore experience.

The role of Front Office Manager at Hotel Revival is a pivotal leadership position responsible for overseeing the reception, concierge, night operations, valet, and reservation sales teams. This full-time position involves collaborating closely with all internal departments to ensure a seamless and exceptional guest experience. As the leader of front-of-house operations, the Front Office Manager plays a crucial role in maintaining high standards of service, enhancing guest satisfaction, and driving the hotel’s operational success. The position requires managing departmental budgets and profit and loss statements, organizing pre-stay communications, and supporting guest retention initiatives to foster long-term loyalty. Additionally, the manager oversees concierge program initiatives, cultivates community relationships, and provides training and development to team members. This role also includes strategic planning for retail initiatives, performance monitoring, and serving as the main point of contact for VIP guests and key stakeholders. The Front Office Manager ensures efficient communication throughout hotel operations, develops standard operating procedures, and maintains safety and cleanliness standards. This role demands a proactive, detail-oriented professional who thrives in a dynamic, fast-paced hospitality environment and is passionate about delivering outstanding guest experiences. Hotel Revival offers a collaborative work culture supported by New Waterloo, a community-centric hospitality company committed to social impact and sustainable business practices.