Front Office Manager

RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Over the last several years, RAM Hotels has established itself as a leader in the hospitality industry of corporate America by managing some of the most recognized midscale hotel brands in key markets throughout Alabama and Georgia. The company is committed to continuously evolving the perception of the hospitality industry by providing exceptional service and memorable experiences to its guests. RAM Hotels fosters a unique workplace culture where employees don't just change jobs; they become part of the RAM Hotels family. Dedicated to excellence, RAM Hotels values teamwork, professionalism, and a passion for hospitality that elevates guest satisfaction across all its properties.

The position of Front Office Manager is a critical role within RAM Hotels, designed for individuals who embody hospitality and leadership excellence. This role is centered on ensuring an exceptional guest experience by leading the Guest Services team with enthusiasm and professionalism. The Front Office Manager is responsible for overseeing all front office operations, including guest check-ins and check-outs, managing reservations, ensuring smooth communication between departments, and handling guest inquiries and complaints with positive resolutions. This position requires someone who can create a welcoming environment that extends the "red carpet" treatment to every guest, making their stay memorable beyond typical expectations.

In addition, the Front Office Manager plays a key role in training, motivating, and mentoring team members to maintain high standards of service and hospitality. They are responsible for managing daily operational details such as revenue and occupancy forecasting, cash handling, and ensuring compliance with policies and safety standards. The ability to operate front office software systems for maintenance, reporting, and programming is essential, along with the capability to support other departments such as PBX when necessary. The role demands flexibility to cover shifts on short notice, excellent communication skills, and a strong organizational mindset to handle multiple priorities.

This role presents a unique opportunity for hospitality professionals poised to make an impact in an established yet forward-thinking company. RAM Hotels offers a supportive environment with comprehensive training and career advancement opportunities, including competitive benefits designed to enhance work-life balance. The company’s commitment to equal opportunity and diversity ensures that all qualified candidates will be considered for employment without discrimination.

If you are a motivated individual passionate about creating stellar guest experiences and driving operational success in a vibrant hotel environment, the Front Office Manager position at RAM Hotels could be the perfect fit to elevate your career to the next level.