Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $63,000.00
Benefits
Group insurance
Paid Time Off
Company-matched 401(k) plan
voluntary benefits
Life enrichment benefits
Get Paid Daily
Job Description
InnVentures is a dynamic and innovative hotel management company distinguished by its entrepreneurial spirit and commitment to excellence. With a portfolio of over 75 hotels operated across more than 20 states, InnVentures serves some of the Nation's largest real estate investment trusts (REITs) and private real estate owners in addition to managing many individual and family-owned hotels. Over its 40-year history, the company has developed a strong reputation for utilizing proven methods in hotel management, development, and revenue maximization. This expertise has allowed InnVentures to successfully operate major hotel brands, building a culture of teamwork and winning results at every location. The company continually fosters a work environment that encourages professional growth, innovation, and dedication to delivering memorable guest experiences.
At Embassy Suites Anchorage, AK, InnVentures is seeking an enthusiastic and dedicated Front Office Manager to be the welcoming face for guests and lead the front desk team with a customer-centric approach. The role offers a competitive pay range of $55,000 to $63,000 annually and includes access to a comprehensive benefits package aimed at enhancing employees' health, financial security, and work-life balance. As the first point of contact, the Front Office Manager will play a crucial role in shaping the guest experience from arrival through their entire stay, ensuring that team members are motivated to uphold exceptional service standards and build lasting guest loyalty. This position is perfect for a high-energy individual with excellent interpersonal skills who can thrive in a fast-paced hospitality environment and drive collaboration across departments to fulfill guest needs promptly and professionally.
The Front Office Manager’s responsibilities extend beyond direct guest interaction to include overseeing the hiring, training, mentoring, and scheduling of the front office staff. This leadership role demands strong organizational abilities to manage inventory, uphold cash handling procedures, and maintain error-free documentation and checklists vital to front desk operations. Effective problem-solving skills are required to swiftly address guest concerns, ensuring satisfaction while maintaining operational efficiency.
InnVentures fosters a culture of leadership development and employee enrichment, offering hotel benefits, an employee assistance program, and leadership training opportunities. The company is committed to supporting its employees through comprehensive group insurance plans, including medical, dental, and vision coverage, along with company-paid life insurance. Additional voluntary benefits offer customization for short and long-term disability, accident, critical illness coverages, and Flexible Spending Accounts. Recognizing the fast-paced nature of the hospitality industry, InnVentures also provides paid time off, a company-matched 401(k) plan, and the unique feature of daily pay to assist with employees’ financial well-being. Professional and personal growth, a supportive working environment, competitive compensation, and meaningful benefits make this Front Office Manager role at Embassy Suites Anchorage a compelling opportunity for hospitality professionals aspiring to lead and make a tangible impact.
At Embassy Suites Anchorage, AK, InnVentures is seeking an enthusiastic and dedicated Front Office Manager to be the welcoming face for guests and lead the front desk team with a customer-centric approach. The role offers a competitive pay range of $55,000 to $63,000 annually and includes access to a comprehensive benefits package aimed at enhancing employees' health, financial security, and work-life balance. As the first point of contact, the Front Office Manager will play a crucial role in shaping the guest experience from arrival through their entire stay, ensuring that team members are motivated to uphold exceptional service standards and build lasting guest loyalty. This position is perfect for a high-energy individual with excellent interpersonal skills who can thrive in a fast-paced hospitality environment and drive collaboration across departments to fulfill guest needs promptly and professionally.
The Front Office Manager’s responsibilities extend beyond direct guest interaction to include overseeing the hiring, training, mentoring, and scheduling of the front office staff. This leadership role demands strong organizational abilities to manage inventory, uphold cash handling procedures, and maintain error-free documentation and checklists vital to front desk operations. Effective problem-solving skills are required to swiftly address guest concerns, ensuring satisfaction while maintaining operational efficiency.
InnVentures fosters a culture of leadership development and employee enrichment, offering hotel benefits, an employee assistance program, and leadership training opportunities. The company is committed to supporting its employees through comprehensive group insurance plans, including medical, dental, and vision coverage, along with company-paid life insurance. Additional voluntary benefits offer customization for short and long-term disability, accident, critical illness coverages, and Flexible Spending Accounts. Recognizing the fast-paced nature of the hospitality industry, InnVentures also provides paid time off, a company-matched 401(k) plan, and the unique feature of daily pay to assist with employees’ financial well-being. Professional and personal growth, a supportive working environment, competitive compensation, and meaningful benefits make this Front Office Manager role at Embassy Suites Anchorage a compelling opportunity for hospitality professionals aspiring to lead and make a tangible impact.
Job Requirements
- High energy and guest-focused
- ability to work a variable schedule as needed
- at least 2 years of progressive experience in a hotel or a related field
- supervisory experience required
- ability to demonstrate exceptional customer service skills
- must be proficient in Windows and Microsoft Office
- able to work long hours as sometimes required
- maintain a warm and friendly demeanor at all times
- effective communication skills both verbally and written with all levels of employees and guests
- effective listening and clarification skills
- ability to multitask and prioritize departmental functions to meet deadlines
- attentive, friendly, courteous and service-oriented manner
- attend all hotel required meetings and trainings
- participate in M.O.D. coverage as required
- maintain high standards of personal appearance and grooming including wearing nametags
- comply with InnVentures Hotel Standards and regulations
- maximize productivity efforts and assist in problem solving
- ability to handle problems proactively
- ability to understand and evaluate complex information and data
- maintain confidentiality of information
- perform other duties as requested by management
Job Qualifications
- High energy and guest-focused
- ability to work a variable schedule as needed
- at least 2 years of progressive experience in a hotel or a related field
- supervisory experience required
- ability to demonstrate exceptional customer service skills
- must be proficient in Windows and Microsoft Office
- able to work long hours as sometimes required
- maintain a warm and friendly demeanor at all times
- effective communication skills both verbally and written with all levels of employees and guests
- effective listening and clarification skills
- ability to multitask and prioritize departmental functions to meet deadlines
- attentive, friendly, courteous and service-oriented manner
- attend all hotel required meetings and trainings
- participate in M.O.D. coverage as required
- maintain high standards of personal appearance and grooming including wearing nametags
- comply with InnVentures Hotel Standards and regulations
- maximize productivity efforts and assist in problem solving
- ability to handle problems proactively
- ability to understand and evaluate complex information and data
- maintain confidentiality of information
- perform other duties as requested by management
Job Duties
- Oversee hiring, training, coaching, mentoring and scheduling for the front office team
- proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction
- apply problem solving skills to resolve guest issues to their satisfaction
- supervise ordering and inventory for front office supplies within a set budget
- handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met
- ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free
- follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts
- support the goals of the hotel through teamwork and collaboration with all departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
