Front Office Manager

Seva Hospitality is a dynamic and growing company dedicated to providing exceptional service in the hospitality industry. With a focus on creating memorable guest experiences, Seva Hospitality operates a range of properties designed to meet the needs of diverse travelers. The company emphasizes a supportive and engaging work environment, encouraging energetic individuals who have a passion for serving others to join their expanding family. Known for offering bonus incentive programs for all positions and a comprehensive benefits package to eligible full-time team members, Seva Hospitality fosters a culture of recognition and growth. Employees are valued not only for their skills but also for their dedication and enthusiasm in delivering outstanding customer service at every touchpoint. Seva Hospitality invites motivated professionals to explore a variety of employment opportunities available through their website, sevahos.com, where prospective candidates can learn more about the company’s vision and career paths.

The Front Office Manager role at Seva Hospitality is a pivotal position responsible for coordinating the activities of front office personnel and breakfast staff, providing essential support to the General Manager. This leadership role demands an individual who can efficiently assign duties, supervise team members, and ensure adherence to hotel policies and procedures. The manager plays a crucial part in maintaining operational excellence by overseeing accurate record keeping, handling guest interactions, and supporting sales and marketing efforts. As the primary overseer of the front desk team, the Front Office Manager also trains staff, manages personnel actions, and handles staff meetings to foster a productive and compliant workplace. This position requires a hands-on approach, including standing for the majority of the shift, occasional lifting, and mobility throughout the hotel to assist clients. The Front Office Manager reports directly to the General Manager or Assistant General Manager, with direct oversight of front desk agents, shuttle drivers, breakfast attendants, and evening attendants. With an emphasis on customer service, safety, and operational consistency, this role may also involve covering shifts across departments and being on call during off-hours to ensure smooth hotel operations. Being a key participant in quality assurance reviews and wage scale surveys, the Front Office Manager supports the company’s commitment to maintaining high standards and guest satisfaction. If you are passionate about hospitality management and eager to contribute to a respected company with a rewarding work culture, this position offers a great opportunity to advance your career in the hotel industry.