Front Office Manager

Gloucester City, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Job Description

HHM Hotels is a distinguished hospitality company known for managing a portfolio of high-quality hotels that emphasize exceptional guest experiences and sustainable practices. Committed to excellence and innovation, HHM Hotels prioritizes guest satisfaction and operational efficiency across all properties. The company's reputation for nurturing talent and fostering growth has made it a leader in the hospitality sector. HHM Hotels operates with core values that include People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, reflecting its commitment to employees and guests alike.

The Front Office Manager role at HHM Hotels is a critical leadership position responsible for managing all front office operations to ensure they align with established guest service and sustainability standards. This role involves overseeing the day-to-day activities of front office staff, maintaining financial controls, enhancing guest satisfaction, and ensuring operational compliance. The Front Office Manager will also be instrumental in coaching and supporting associates, monitoring financial performance, managing budgets, and fostering a positive work environment characterized by safety and teamwork. This position offers a clear growth path, with opportunities to advance to Assistant General Manager, General Manager, and even Area General Manager.

In this role, the Front Office Manager will be deeply involved in key operational strategies, including managing guest service standards, handling vendor and personnel contracts, and optimizing guest room occupancy to minimize overbooking. It demands a proactive mindset, strong leadership, and a comprehensive understanding of hospitality management principles. The successful candidate will also develop and track measurable action plans aimed at remedying guest service deficiencies and continuously improving operations.

The work environment is dynamic and requires flexibility, including working on holidays and weekends with physical demands such as standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching. Candidates are expected to embody HHM Hotels' values and contribute positively to the culture of excellence and service. This is an excellent opportunity for hospitality professionals seeking a challenging and rewarding leadership role within a respected hotel management company, with a strong emphasis on career development and operational success.

Job Requirements

Associate’s or Bachelor’s degree preferred
2 to 5 years hospitality related experience
work schedule varies and may include working on holidays and weekends
requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching

Job Qualifications

Associate’s or Bachelor’s degree preferred
2 to 5 years hospitality related experience

Job Duties

Interview, select, train, schedule, coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
review, submit for approval, and order capital budget items as required
supervise all guest services department managers
review correspondence from guests and incident logs and direct staff according to information obtained
oversee all vendor and personnel contracts throughout the hotel
monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
perform other duties as requested by management