Front Office Manager

Columbia, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.50 - $26.50

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

401k with Employer Contribution

Paid Time Off

hotel discounts

Employee Referral Program

Career growth opportunities

Job Description

Maya Hotels is a renowned hospitality company that manages a diverse portfolio of hotel brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft, among others. Positioned as a leader in the hospitality industry, Maya Hotels is committed to delivering exceptional guest experiences through its focus on operational excellence and a culture of warmth, professionalism, and collaborative teamwork. The company is headquartered in Columbia, South Carolina, and has built a reputation for upholding high standards across all aspects of hotel management. Their properties provide not only comfortable accommodations but also deliver outstanding customer service, enhanced by innovative approaches to hospitality management and a strong emphasis on employee development and satisfaction.

The Front Office Manager position at Maya Hotels, located specifically at the Hampton Inn Columbia Northeast - Fort Jackson Area, offers an exciting opportunity for individuals who are passionate about hospitality and leadership. This role is designed for a diligent, customer-focused leader who thrives in a fast-paced environment and is committed to operational and service excellence. The Front Office Manager will be responsible for overseeing all front desk activities, managing a high-performing team, and ensuring that guests receive seamless and memorable service from check-in to check-out. The role demands a strong leader who can inspire and train staff, maintain smooth and efficient front office operations, and contribute strategically to revenue and budget management.

As a Front Office Manager with Maya Hotels, you will carry the responsibility of setting performance standards, conducting staff evaluations, and fostering an environment that motivates team members while enhancing guest satisfaction. You will directly influence the quality of guest interactions by overseeing guest inquiries, handling complaints professionally, and working across departments to guarantee outstanding service delivery. Your duties will also include optimizing reservation processes, implementing strategic pricing to maximize occupancy and revenue, maintaining compliance with hotel policies, and ensuring operational efficiency and safety within the front office areas.

Maya Hotels offers a competitive salary with performance-based bonuses, a comprehensive benefits package including medical, dental, and vision insurance, employer-paid life insurance, and a 401K plan with employer contributions. Additional employee perks include paid time off (PTO), hotel discounts, an employee referral program, and significant career growth opportunities within the company. Joining Maya Hotels means becoming part of a supportive and friendly work environment where you will collaborate with some of the most respected hotel brands in the industry. With a dedication to work-life balance and a warm company culture, Maya Hotels provides a platform for hospitality professionals to excel and progress in their careers.

Job Requirements

Bachelor’s degree in hospitality management or related field preferred
minimum 2 years supervisory experience in front office or related hospitality leadership
excellent leadership and communication skills
strong guest relations and customer service orientation
ability to make decisions under pressure
proficiency with hotel management and reservation systems
understanding of budgeting and revenue management
availability to work varied schedules including nights, weekends, and holidays

Job Qualifications

Bachelor’s degree in hospitality management or related field preferred
2+ years of supervisory experience in front office, guest services, hospitality management or similar leadership role
strong ability to train, mentor, and manage front office staff effectively
excellent guest relations skills with ability to interact with guests, resolve complaints, and enhance guest experiences
effective problem-solving and decision-making skills
familiarity with hotel property management systems (PMS) and reservation software
understanding of revenue management, budgeting, and reporting
flexibility to work varied schedules including nights, weekends, and holidays

Job Duties

Supervise and train front desk staff including receptionists, concierge, and bell staff
set clear performance expectations, conduct regular evaluations, and provide coaching
foster a positive, team-oriented work environment that enhances guest services
lead by example by delivering exceptional customer service and professionalism
ensure a warm and efficient check-in/check-out process for all guests
handle guest inquiries, requests, and concerns with professionalism and efficiency
monitor guest feedback, addressing service improvements and implementing corrective actions
collaborate with other departments to ensure seamless communication and cooperation
oversee reservation processes ensuring accuracy and efficiency in bookings
implement strategic pricing and upselling opportunities to maximize occupancy and revenue
monitor room availability, arrivals, and departures to facilitate smooth operations
work closely with the sales and marketing team to make guest bookings and optimize revenue
develop and enforce standard operating procedures for the front office team
maintain accurate records of guest accounts, financial transactions, and room inventory
ensure the front desk and lobby area remain clean, professional, and welcoming
enforce hotel policies, security measures, and emergency procedures to ensure guest safety
assist in preparing and managing the front office budget to control costs effectively
monitor departmental expenses, optimizing resource allocation and inventory management
analyze financial reports and implement strategies to maximize revenue and minimize expenses
collaborate with accounting to ensure accurate billing and financial reconciliations