FRONT OFFICE MANAGER

Bellevue, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $90,000.00 - $94,000.00

Work Schedule

Standard Hours

Benefits

Paid holidays

employee discount

Dental Insurance

Health Insurance

Adoption assistance

401(k)

Free parking

Employee assistance program

Disability insurance

Tuition Reimbursement

Paid Time Off

Paid jury duty

Vision Insurance

Life insurance

Job Description

Hyatt Regency Bellevue, located on Seattle's vibrant Eastside, is a distinguished full-service hotel that prides itself on delivering exceptional guest experiences. Part of the globally recognized Hyatt Hotels Corporation, Hyatt Regency Bellevue boasts sophisticated accommodations, state-of-the-art amenities, and a dedicated team focused on hospitality excellence. This property serves as an iconic destination for both business and leisure travelers, offering convenient access to corporate offices, entertainment venues, and local attractions. Hyatt Regency Bellevue embraces a culture of care, community involvement, and environmental sustainability, positioning itself as an employer of choice within the hospitality industry.

We are currently seeking an experienced Front Office Manager to join our dynamic team. This pivotal role is integral to overseeing all front desk operations, including staff training, inter-department communication, and scheduling to ensure smooth and efficient guest services. The Front Office Manager will be responsible for not only managing daily operations but also for upholding Hyatt’s rigorous service standards through coaching and counseling of team members. This position demands strong leadership skills and excellent communication to maintain a warm, welcoming, and efficient front office environment that enhances guest satisfaction.

In addition to managing operational responsibilities, the Front Office Manager will actively engage in responding promptly to guest requests and resolving complaints with professionalism and friendliness. The role involves developing budgets and labor cost plans, maintaining accurate guest room inventory, and ensuring strict adherence to financial and operational policies. Coordination with housekeeping and other departments to facilitate seamless service delivery is also a critical aspect of the position.

As a Front Office Manager at Hyatt Regency Bellevue, you will have the opportunity to lead a team towards achieving customer service excellence, accountability, and operational success. This role is full-time and offers a competitive salary range between $90,000 and $94,000 annually. Hyatt recognizes the importance of a supportive work environment and is committed to providing comprehensive benefits and perks that contribute to the well-being and professional growth of its employees.

Joining Hyatt means becoming part of a global culture that values caring and attentive colleagues, a passion for hospitality, and the drive to create meaningful guest experiences. With over 1,350 properties worldwide, Hyatt offers career development opportunities in a vibrant, inclusive, and diverse setting. We invite you to pursue this rewarding career with us and contribute to the excellence and innovation that defines the Hyatt brand.

Job Requirements

high school diploma or equivalent
4 years or more of progressive hotel rooms management experience
at least 2 years progressive management experience within the rooms division of a hotel
proficiency in Microsoft Word and Excel
excellent organizational, interpersonal and administrative skills
strong written and verbal communication skills in English
ability to lead and motivate a team
experience managing budgets and labor costs
knowledge of front office operations and hospitality service standards

Job Qualifications

4 years or more of progressive hotel rooms management experience typically with Hyatt
service oriented style with professional presentation skills
at least 2 years progressive management experience within the rooms division of a hotel
must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
clear concise written and verbal communication skills in English
must be proficient in Microsoft Word and Excel
must have excellent organizational, interpersonal and administrative skills

Job Duties

manage the hotel’s front office operations
develop and recommend the budget, labor cost plans and objectives, and manage within those approved plans
maintain guest room inventory
coach and counsel employees to reflect Hyatt service standards and procedures
perform all tasks of a front office staff as needed, to facilitate service
ensure all operations and cash handling are done per policies and procedures
maintain excellent communication with the housekeeping department
maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
analyze, investigate, and resolve guest complaints
create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
ensure proper staffing levels for customer service goals