Front Office Manager

Highgate Hotels is a leading real estate investment and hospitality management company with a robust portfolio of over $15 billion in assets under management. The company boasts a global presence with more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Known for its innovative approach to hospitality over a 30-year history, Highgate specializes in guiding properties throughout their life cycles—from the initial planning and development stages to recapitalization or disposition. The company is recognized for developing a diverse array of hotel brands that range from bespoke lifestyle establishments and legacy brands to independent hotels and resorts. These properties feature contemporary programming with advanced digital capabilities, aimed at delivering extraordinary guest experiences. Highgate’s leadership team, comprising seasoned executives with deep expertise in the hospitality sector, operates from corporate offices worldwide, establishing the company as a trusted partner for top hotel ownership groups and renowned hotel brands.

Located just steps from the vibrant Arts District and French Quarter in New Orleans, the hotel under Highgate’s management captures the city's unique charm and mystique. With newly renovated guest accommodations and a professional, courteous staff, this luxury hotel ensures flawless service that anticipates and meets guest needs effectively. The property’s proximity to major Big Easy attractions enhances its appeal, positioning it as a premier destination for both leisure and business travelers.

The Front Office Manager role at this luxury hotel is a pivotal position responsible for overseeing the operations of Guest Services, Concierge, and Uniformed Services/Transportation departments. This role demands a leader who can maintain attentive, friendly, and efficient service, ensuring every guest’s experience is exceptional from arrival to departure. A key part of the role involves maximizing room revenue and occupancy through strategic management of reservations, billing, and front desk operations. The manager is expected to respond promptly to guest requests, concerns, and complaints, maintaining a high level of satisfaction and service quality.

This role also involves supervising and motivating Guest Services personnel, conducting interviews, managing schedules based on business forecasts and payroll guidelines, and enforcing hotel policies and procedures. It requires regular collaboration with other departments such as Housekeeping, Reservations, and Accounting to ensure seamless hotel operations. Financial oversight duties include monitoring payroll, preparing forecasts for revenue and occupancy, managing credit reports, and ensuring the accurate handling of guest billing and cash management.

Furthermore, the Front Office Manager is responsible for upholding the company’s service standards, facilitating training and morale building among staff, and ensuring compliance with Highgate's operational policies. The role demands strong communication skills, both verbal and written, to maintain professional relationships with guests, employees, and management. Regular attendance at meetings and participation in management-on-duty programs are also essential components of this position.

This full-time role requires adaptability to work varying hours, including long and light shifts, and the ability to multitask and prioritize departmental activities effectively. Candidates must possess a warm and friendly demeanor and a strong commitment to hospitality excellence. Proficiency with computer systems, report generation, and the use of industry-standard software is required, as is a valid driver's license. Overall, the Front Office Manager at Highgate is a crucial leadership role focused on delivering outstanding guest service while supporting the financial and operational goals of the hotel.