Front Office II

Napa, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Compensation

Hourly

Range $23.00 - $28.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Professional development opportunities

Employee assistance program

Retirement Plan

Job Description

Beacon Oral Specialists Management, LLC is a reputable oral surgery and implantology practice located in Novato, California, specializing in comprehensive oral health care. The clinic is committed to providing exceptional patient care through advanced surgical techniques and a compassionate approach, ensuring each patient feels valued and supported throughout their treatment journey. Known for its professional environment and patient-centered services, Beacon Oral Specialists offers a dynamic workplace for healthcare professionals dedicated to excellence.

The role of Front Office II (Seasonal) at Novato Oral Surgery and Implantology is designed for an experienced administrative professional with a strong background in medical or dental office operations. This is a seasonal, contract-to-hire opportunity, which means successful candidates may transition from temporary to permanent employment based on performance. The position requires an individual who can expertly manage the front office operations, exhibiting excellent organizational, communication, and interpersonal skills.

The Front Office II professional will be the first point of contact for patients, responsible for delivering an outstanding customer service experience by greeting patients warmly and managing their check-in process efficiently. This role demands maintaining patient records accurately and handling insurance verification, prior authorizations, and patient billing inquiries. Scheduling is another critical component, requiring coordination with clinical staff and oral surgeons to optimize appointment availability while reducing wait times.

Moreover, the ideal candidate must thrive in a fast-paced healthcare setting and be capable of managing multiple tasks simultaneously, including phone and email correspondence, office supply management, and day-to-day administrative coordination. Handling patient emergencies with composure and professionalism is an essential part of the job.

This position emphasizes confidentiality due to the sensitive nature of patient health information and demands adherence to all office policies and procedures to maintain a safe and efficient environment. The role operates from Monday through Friday, 8-hour shifts, with on-site attendance essential to fulfill responsibilities effectively.

In summary, the Front Office II position at Beacon Oral Specialists offers an opportunity to join a well-established oral surgery practice known for its commitment to healthcare excellence and patient satisfaction. Candidates with a passion for healthcare administration and strong organizational skills will find this role rewarding, with potential for growth within a supportive and professional team.

Job Requirements

High school diploma or equivalent
Proven experience as a front office administrator, receptionist, or similar role in a healthcare or dental setting
Proficiency in computer software applications
Strong organizational skills and attention to detail
Professional language and customer service mindset
Effective written and verbal communication skills
Ability to use discretion while working with sensitive information
Excellent documentation, communication, and Microsoft Office skills
Passionate about healthcare excellence
Working on-site is essential
Ability to sit, stoop, turn, stand, bend, walk, hear, read, write, keyboard, and lift up to 25 lbs
Flexible to perform other assigned tasks as needed

Job Qualifications

High school diploma or equivalent
Proven experience as a front office administrator, receptionist, or similar role in a healthcare or dental setting
Proficiency in computer software applications
Strong organizational skills and attention to detail
Professional language and customer service mindset
Effective written and verbal communication skills
Ability to use discretion while working with sensitive information
Excellent documentation and communication skills
Proficiency in Microsoft Office
Passionate about healthcare excellence

Job Duties

Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival
Handle patient registration, verify insurance information, and assist with any necessary paperwork
Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits
Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times
Answer incoming phone calls and respond to email inquiries promptly and professionally
Provide accurate information about services, appointments and general office policies
Maintain and update patient records with accuracy and confidentiality
Ensure all necessary documentation is complete and organized for easy access by the clinical team
Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination
Assist patients in understanding their insurance benefits and financial responsibilities
Assist in the coordination of administrative tasks to maintain the smooth operation of the office including ordering office supplies, managing mail and coordinating with vendors
Strive to deliver a five-star experience with exceptional customer service to all patients
Address patient concerns and resolve any issues
Ensure a positive patient experience from check-in to check-out
Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment
Maintain confidentiality of all doctors, staff, and patient information