Hyatt logo

FRONT OFFICE HOST FLEX HOURS

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $20.50
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
Flexible spending account
vacation days

Job Description

Grand Hyatt Denver is a prominent luxury hotel situated in the heart of Denver, Colorado. As part of the globally recognized Hyatt Hotels Corporation, Grand Hyatt Denver offers upscale accommodations, exceptional guest services, and a variety of amenities designed to provide a memorable stay for both leisure and business travelers. The hotel prides itself on delivering personalized experiences through its dedicated and attentive staff who are committed to upholding the highest standards in hospitality. Known for blending urban sophistication with warm, welcoming service, the Grand Hyatt Denver has become a preferred destination for visitors seeking comfort and convenience in a vibrant city setting.

The role of a Front Office Associate at the Grand Hyatt Denver is a critical position that serves as the primary point of contact for guests during their stay. This position involves managing the guest registration process efficiently while also communicating the hotel’s range of services and current promotions. As the face of the Grand Hyatt Denver, the Front Office Associate plays a vital role in shaping the guest experience through exceptional customer service, casual conversation, and prompt resolution of guest inquiries and requests. This role is highly visible and provides the opportunity to create positive and lasting impressions by making guests feel truly valued and cared for.

Front Office Associates are expected to handle various administrative duties including processing payments and maintaining accurate guest records. This position demands excellent communication skills, a friendly and approachable demeanor, and the ability to multitask in a fast-paced environment. The work schedule is flexible and may require availability from 6:00 am to 11:30 pm, including weekends and holidays, to accommodate the needs of hotel guests round the clock. The position offers a competitive hourly wage of $20.50, reflecting the value placed on the associates who contribute directly to the hotel's reputation for outstanding guest service.

Working at the Grand Hyatt Denver means joining a team that upholds Hyatt's core values of empathy, wellbeing, respect, integrity, experimentation, and inclusion. The hotel fosters a supportive work environment aimed at helping associates perform their best while offering career development opportunities. With a focus on caring for both guests and employees, the Grand Hyatt Denver encourages a culture where every team member can thrive and grow. For enthusiasts of the hospitality industry or individuals with prior experience at front desks in hotels, this role presents an ideal opportunity to advance one's career in a respected and vibrant setting.

Job Requirements

  • Ability to stand for long periods
  • Strong communication skills
  • Prior experience in hotel front desk or customer service
  • High school diploma or equivalent
  • Availability to work flexible hours including weekends and holidays
  • Ability to handle cash and process payments
  • Willingness to engage with guests in casual conversation

Job Qualifications

  • High school diploma or equivalent
  • Previous experience as a front desk clerk or in a similar hospitality role preferred
  • Strong verbal and written communication skills
  • Ability to multitask and work in a fast-paced environment
  • Friendly and approachable demeanor
  • Ability to stand for long periods

Job Duties

  • Manage guest registration process
  • Communicate hotel services and promotions
  • Process forms of payment
  • Respond to guest inquiries
  • Maintain accurate guest records
  • Facilitate casual conversation to enhance guest experience
  • Assist guests with check-in and check-out procedures

Job Criteria

Experience

Entry Level (1-2 years)


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